Restaurant Host

About the role

The Equinox Golf Resort & Spa is a historic resort destination in New England, blending timeless charm with modern amenities. It attracts a diverse mix of leisure, corporate, and event guests, offering a dynamic and well-rounded hospitality experience.

Responsibilities

• Greet, kindly direct, and seat guests at assigned tables based on reservations and walk-in seating.
• Maximize guest seating options and revenues by diligently managing the reservations program (Open Table).
• Contact guests as needed to move, confirm, or adjust reservations.
• Support servers and bartenders with service needs in between seating guests and after all reservations have been seated.
• Aid in promptly resetting tables to standard.
• Communicate any reservations notes to the server assigned to the table (celebrations, preferences, etc.).
• Complete all daily side work tasks efficiently and thoroughly.
• Set up host stand, clean menus, light candles, and complete side work tasks.
• Take in person and over the phone to-go orders. Process payment securely, collect final bill, and coordinate handoff to guest.
• Restock host stand with clean menus, pens, charged tablet, trash removal, etc. daily.
• Keep host area clean and tidy at all times.
• Proactively seek out additional duties such as wiping down menus, sweeping, cleaning kitchen doors, etc.
• Check out with manager once shift is complete.
• Attend all scheduled meetings and training sessions.
• Practice conscious knowledge of food allergies and safety in preparation.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage collaboration.

Qualifications

• Prior experience in a restaurant setting preferred, but not required.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Skills

• Ability to remain standing for up to 8 hours.
• Ability to walk the property frequently.
• Ability to move up and down stairs.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 30 lbs.
• Ability to use repetitive manual dexterity, such as typing, phone handling, polishing, and rolling silverware.
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to visibly survey property areas clearly.
• Ability to view a digital computer/tablet screen.
• Ability to work outside seasonally as required.
• Ability to communicate and exchange information effectively, often in a public/group setting.
• Ability to read, write, speak, and understand English.
• Ability to complete a satisfactory background check.
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
• Ability to work flexible hours based on business needs including midweek and weekend days.