Restaurant Host

Job Description

Restaurant Host at Neiman Marcus serves customers in a warm, accommodating, and professional manner by greeting and seating them. Key responsibilities include:

• Maintains presence at host stand / door to professionally and graciously greet and seat customers
• Makes sure servers perform well to ensure smooth service during the dining experience
• Handles reservations through OpenTable platform (including VIPs) and answers inquiries about hours of operation, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
• Follows established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
• Keeps service flow to standards (e.g., proper seating of customers to each wait station)
• Participates in daily pre-shift meetings
• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Maintains cleanliness and presentability of all menus and menu covers
• Maintains the highest level of hygiene standards to include, but not limited to: Clean, pressed uniform jacket and accompanying clothing and shoes, Clean and professionally styled hair and nails, maintained to avoid food contamination risks
• Adheres to posted work schedule and follows established procedures for schedule and shift changes

What You Will Bring

• A high school diploma or GED
• Knowledge of OpenTable platform
• Excellent oral and written communication skills
• Ability to work autonomously
• Motivated and results-driven
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills

Role Requires

• Standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
• Able to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Life and Career at Neiman Marcus

• Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Compensation and Benefits

• Starting pay within this range may include market, experience, and other qualifications of the successful candidate
• Benefits: Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)