Restaurant General Manager - Hotel Daphne

About the role

HYPSI & BAR DAPHNE seeks a passionate Restaurant General Manager to join the team. In this role, you will be collaborating closely with the broader Hotel Daphne operations team, reporting to the Executive Chef, while overseeing the day-to-day operation and the execution of special events.

Hypsi and Bar Daphne, the signature offerings at the new Hotel Daphne, is located in the heart of Houston Heights. We’re building a passionate, hospitality-driven team to bring it to life. Italian-inspired with a Houston spirit, Hypsi served breakfast, lunch, and dinner. The menu spotlights a robust pasta program and elegant yet approachable entrées. A signature roaming mozzarella cart will serve hand-pulled cheeses with curated add-ons like pickled vegetables, aged vinegars, and cold-pressed olive oil. Bar Daphne is a cocktail bar open nightly that pulls inspiration from the art collection hanging on our walls with creative cocktails with beautiful garnishes, as well as finger food.

Responsibilities

• Responsible for short and long-term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop high standards of service, presentation and cleanliness standards
• Lead and assist in the recruitment and selection of your staff for bartenders, barbacks, servers, hosts, etc.
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance, and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
• Coordinate food and beverage operations for your restaurant and other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Exercise quality control for both food and beverage
• Maintaining Bunkhouse/Hyatt standards of service and ensure their implementation
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Staff
• Coach and counsel employees to reflect Bunkhouse and Hyatt service standards and procedures
• Train and lead the monthly inventory process, ensuring existing partnership with finance department is elevated

Requirements

Must have leadership in an upscale Restaurant experience preferred, seeking 5+ years of managing and leading a team

Must have strong knowledge of food, beverage, and service standards

Must have private and small event execution experience

Must have experience in menu engineering and cost evaluation

Must have experience in POS programming and maintenance

Must have payroll and tip handling experience

Must be able to navigate all food and beverage areas and consistently perform essential job functions.

Must have proficiency in using moderately complex computer systems

Must have ability to assess product quality through smell, taste, and appearance

Must have Serve safe or similar food safety certification

Benefits

• Medical, Dental, Vision
• 401K with company match
• Free room nights
• Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!