Restaurant General Manager

About the role

A Healthier Future Starts With You As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier communities through real food.

Responsibilities

• Lead your team by balancing people, operations, and business performance.
• Build an inclusive culture while coaching talent, using technology to optimize operations and drive profitability.
• Maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.
• People + Team Leadership: Lead the full employee lifecycle while fostering a culture of trust, transparency, and inclusion; ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline.
• Food Safety + Operations: Maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety.
• Customer Experience: Deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.
• Financial + Business Acumen: Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals.
• Systems, Process + Technology: Operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.
• Execute Head Coach Career Path Duties: Perform all essential functions outlined in the Assistant Coach role, including those from the Shift Leader, Kitchen Lead, and Team Member roles.

Qualifications

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Experience in fast-casual or retail operations is a plus.

Skills

• Tech-savvy and comfortable using digital tools for operations, reporting, and team communication.
• Strong financial acumen: managing budgets, labor, and P&L effectively.
• Proven experience hiring, coaching, and developing high-performing teams.
• Exceptional adaptability and problem-solving in fast-paced, dynamic environments.
• Data-driven mindset with curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.

Benefits

• Competitive base salary + 20% bonus potential
• Medical, dental, + vision plans
• Paid vacation + wellness time
• 401(k) program
• Paid family leave
• Complimentary greens and Sweetgreen swag
• Opportunities to impact your team, community, and business