Restaurant General Manager

We need to output HTML fragment with sections only if content present. No job title heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. The posting includes: Supervisor’s Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) Provides Overall Leadership And Direct Supervision Of Operations In An Individual Restaurant To Ensure That The Restaurant Meets Or Exceeds Its Annual Operating Plan. Focal Points Include Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising financial control to meet the restaurant profit margin targets Selecting, training, developing and motivating employees The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant. Principle Accountabilities Customer Satisfaction/Product Quality ... Financial ... Operations ... Human Resources ... Success Measures ... Qualifications Knowledge and Skill Requirements ... (list of many bullet-like statements) ... Educational Attainment/Experience Requirements ... Disclaimer ... (boilerplate to remove) We need to extract sections: About the role (purpose/objectives), Responsibilities (principle accountabilities), Requirements (educational attainment/experience), Qualifications (knowledge and skill requirements?), Skills (maybe team leadership etc?), Benefits/Pay/Schedule not present, so omit. We must not include headings with empty content. So we will include sections: About the role, Responsibilities, Requirements, Qualifications, Skills? The posting includes many knowledge/skill requirements under "Knowledge and Skill Requirements" with subcategories: Delivers Excellence in Customer Service, Team Leadership, Business Savvy, Team Development, Restaurant Operations. Those could be considered Skills. Also there is "Qualifications Knowledge and Skill Requirements" heading. Might treat that as Qualifications? But we already have Qualifications section for knowledge/skill requirements. The posting also has "Educational Attainment/Experience Requirements". That could be Requirements. Thus we can map: - About the role: purpose and objectives paragraph. - Responsibilities: Principle Accountabilities sections (Customer Satisfaction/Product Quality, Financial, Operations, Human Resources). Could be bullet list. - Requirements: Educational Attainment/Experience Requirements (list items). - Qualifications: Knowledge and Skill Requirements (maybe we treat as Qualifications). Or Skills: The subcategories could be Skills. But we have both Qualifications and Skills headings allowed. We could put Knowledge and Skill Requirements under Qualifications, and then maybe Skills section could be empty -> omit. However we have detailed skill statements; maybe better to put them under Skills. But the instruction: Use headings only when posting has real, specific content for it. So we need to decide which heading matches content. The posting has "Knowledge and Skill Requirements" as a heading. That maps to Qualifications? Actually "Qualifications" heading is allowed. So we can put that content under Qualifications. Then we have "Educational Attainment/Experience Requirements" which is more like Requirements. So we put that under Requirements. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to extract lists. Let's parse content. About the role: The purpose and objectives paragraph: "The Restaurant General Manager (RGM) Provides Overall Leadership And Direct Supervision Of Operations In An Individual Restaurant To Ensure That The Restaurant Meets Or Exceeds Its Annual Operating Plan. Focal Points Include Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising financial control to meet the restaurant profit margin targets Selecting, training, developing and motivating employees The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant." We can keep as a paragraph. Responsibilities: Principle Accountabilities with subheadings: Customer Satisfaction/Product Quality, Financial, Operations, Human Resources. Each has bullet-like sentences. We'll create a

  with
  • for each bullet? Could group under subheadings but not required. We'll just list each sentence as
  • . Ensure we keep all details. Let's extract each bullet: Customer Satisfaction/Product Quality: - Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. - Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards. - Tracks, analyzes and resolves sources of customer complaints. - Ensure that food safety standards are met. Financial: - Develops and drives restaurant annual operating plan. - Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. - Trains and mentors subordinates on financial analyses and profitability tips for the restaurant. - Develops store CAPEX requests and is the principle interface with all vendors. Operations: - Ensures that facilities and equipment are maintained to Company standards. - Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards - Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. - Oversees development and revision of weekly management and crew schedules. Human Resources: - Directs all restaurant level HR activity including: Personal accountability for crew hiring decisions Learning Zone planning and execution Performance management Compensation Employee relations issues up to and including termination - Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities. - Develops and monitors staffing plans and directs crew sourcing activities. - Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations. Success Measures: This could be considered part of Responsibilities? But we have no heading for Success Measures. Could include under Responsibilities as additional bullet? The instruction: include a section ONLY when posting has real, specific content for it. We could add a section "Success Measures" but not in allowed headings list. Allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we cannot add Success Measures as a heading. We could incorporate its content into Responsibilities or Qualifications? Probably Responsibilities includes success measures as part of accountability. We'll add as
  • under Responsibilities. Success Measures bullet list: - Achievement of restaurant annual operating plan - Margin improvement over previous year - sales growth - Weekly/Period restaurant performance in sales, labor, ICOS and controllables - PRC results and OSAT scores - Learning Zone certification levels, crew turnover and staffing levels We'll add those. Now Requirements: Educational Attainment/Experience Requirements: - High school diploma or GED. - Supervisory experience in either a food service or retail environment - Demonstrates ability to maintain financial controls and coach and train hourly employees. - Proven ability to drive customer satisfaction, financial performance and employee satisfaction. We'll list as
  • . Qualifications: Knowledge and Skill Requirements with subcategories. We need to preserve all detail. Could create nested lists? But instruction: use
    • for any list of duties/requirements/benefits. Could have top-level
      with each subcategory as
      • containing maybe a

        or further

        . Simpler: each bullet point as
        • with the subcategory heading maybe bold? But we cannot add extra tags beyond

          ,

          ,
          • ,

            . We could embed

            inside

          • for prose. For subcategory headings, we could treat them as

            inside

          • . Eg:

          • Delivers Excellence in Customer Service

            • Is fully aware of customer needs and ensures that they receive quality products and service.
            ...
          That's allowed:
          • can contain

            and

            . We'll do that for each subcategory. Let's extract each subcategory's bullet points. Delivers Excellence in Customer Service: - Is fully aware of customer needs and ensures that they receive quality products and service. - Ensures work is to the correct standard. - Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. - Possesses a strong eye for detail and cleanliness. - Presents a positive image through tidy and professional appearance of self and other employees. - Interacts with customers in a highly effective and proactive manner. - Consistently seeks to improve the customer experience. - Demonstrates and emphasizes to others the importance of a winning customer experience. - Uses customer feedback tools and techniques in making decisions and improving restaurant performance. Team Leadership: - Supervises others and efficiently coordinates their work. - Delegates tasks to the most appropriate member of staff. - Is able to remain in control in difficult situations. - Provides clear direction and authority. - Gets involved in a hands-on manner and leads by example. - Is assertive. - Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. - Demonstrates principled leadership and sound business ethics; stands up for what’s right. - Celebrates achievements; recognizes and rewards others; generates pride and commitment. - Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. - Demonstrates passion, enthusiasm and intensity in work; is a role model. Business Savvy: - Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. - Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. - Ensures understanding and use of available business tools by appropriate team members. - Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. - Understands key business drivers and uses this knowledge to build sales and achieve margin targets. Team Development: - Identifies appropriate staff development needs and action plans and ensures time is available for crew development. - Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. - Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and “walking the talk”. - Provides resources for development, follows up and gives positive, direct feedback. - Provides ongoing coaching and feedback as well as periodic formal assessment of progress. Restaurant Operations: - Technically proficient in all aspects of food preparation, production and delivery. - Displays detailed knowledge of all key food handling/food safety procedures. - Familiar with basic restaurant equipment troubleshooting. - Displays detailed knowledge of all company product standards. We'll output as described. Now we need to ensure we don't include boilerplate like Disclaimer. Remove. Now produce HTML fragment: start with maybe ? Not required. Just output headings and content. We'll do:

            About the role

            ...

            Responsibilities

            • ...
            ...

            Requirements

            • ...
            ...

            Qualifications

            • Delivers Excellence in Customer Service

              ...
            ...
            Make sure to close tags. Let's craft the paragraphs. About the role paragraph: combine sentences. "The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, exercising financial control to meet the restaurant profit margin targets, selecting, training, developing and motivating employees. The RGM directly performs hands-on operational work (as