Restaurant General Manager

521 W Baltimore Pike, Clifton Heights, PA 19018, USA

About the role

Restaurant General Manager (RGM) reports to the Area Coach and oversees all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring smooth store operations. The RGM ensures employees provide exceptional service, prepares and packages food with care, and engages with guests, co‑workers, and managers respectfully and proactively. Works hands‑on as needed, partners with the above‑store team to execute the business plan, leads by example to develop talent, optimizes operational efficiency and profitability, enhances guest experience, and drives business growth.

Responsibilities

• Supervises and trains restaurant‑level employees, ensuring compliance with brand standards and labor laws.
• Manages staffing levels, recruits talent, and develops internal candidates for management positions.
• Treats employees with respect, recognizes contributions, and holds them accountable for excellent service and food quality.
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements.
• Analyzes operational and financial performance, identifies trends, and implements action plans for long‑term sales growth.
• Ensures all cash handling procedures are followed within the store.
• Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals.
• Demonstrates self‑awareness, motivates others, and fosters a supportive environment for team members.
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork.