Restaurant General Manager

About the role

Capriotti's Sandwich Shop is seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriotti's is known for. This hands-on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti's high standards for hospitality and operational consistency.

Responsibilities

• Recruit, hire, train, and retain high-performing restaurant team members
• Coach and mentor employees through Capriotti's structured training programs
• Build a positive, motivated, and team-oriented culture
• Create schedules and manage staffing levels to support efficient operations
• Ensure food quality, food safety, and presentation meet Capriotti's brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately
• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti's "CAPtivating Service" culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience
• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts
• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem-solving in a fast-paced environment
• Foster accountability, teamwork, and trust across the restaurant team

Qualifications

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Referral bonus program
• Opportunities for advancement and career growth
• Join a rapidly growing national restaurant brand
• A supportive, team-focused workplace culture
• A chance to lead a team delivering award-winning food and exceptional hospitality