Restaurant General Manager

Join 30hop Restaurant & Bar as the General Manager of our newest location opening in Fishers, Indiana! This is a unique opportunity to build your team from the ground up, create a strong culture, and lead a successful restaurant from opening day and beyond. 30hop is a full-service American restaurant and bar with locations across Iowa, Kansas, Missouri, and Nebraska. We're known for elevated comfort food, an extensive craft beer selection, and an energetic atmosphere that keeps Guests coming back. Our people are at the heart of everything we do, creating memorable experiences every day.

Responsibilities

• Win on Fast & Friendly Service through LMA (Lead + Manage = Accountability)
• Conduct L10 weekly meetings: ensure direct reports leave with a clear understanding of responsibilities for the coming days and weeks
• Shape store-level culture and enforce policies
• Effectively manage labor cost and COGS by creating weekly declining budgets and collaborating with fellow management, including back-of-house
• Uphold standards for daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
• Execute quarterly reviews using the company 5x5 system and documents
• Oversee daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
• Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner
• Foster a culture of excellence and continuous improvement through coaching and development of staff, emphasizing FAST, FRIENDLY & ATTENTIVE SERVICE
• Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
• Invest in the development of fellow management to facilitate the execution of pre-shift rallies
• Oversee all front-of-house employees, including hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline, and commendations
• Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
• Complete daily cash and safe balance reports to ensure accuracy and security of funds
• Conduct weekly and monthly inventory checks to track and manage stock levels efficiently
• Drive performance and development of the Assistant General Manager and front-of-house management, fostering growth within the team
• Demonstrate proficiency and versatility in all front-of-house operations
• Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
• Actively engage with customers by conducting 100% table touches to enhance the dining experience
• Pioneer growth avenues for increased revenue

Expectations

• Demonstrate reliability by adhering to Craft Concepts Handbook policies and procedures
• Work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 hours per week
• Know and apply company Core Values to manage, make decisions, and inspire others
• Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment

Requirements

• Must be 21 years of age or older
• 3+ years of experience in restaurant management, with a proven track record of success
• Excellent organizational, interpersonal, communication, and problem-solving skills
• Strong leadership skills, with the ability to coach and mentor team members with professional maturity
• Entrepreneurial mentality with experience in a sales-focused environment
• ServSafe Certified or able to obtain it within 30 days of hire
• Capacity to stand and walk for prolonged periods of time
• Able to lift and carry up to 50 lbs

Pay

$90,000/year, based on experience with bonus opportunities

Benefits

• Medical coverage available on the 1st of the month following 60 days of employment; 30hop covers 90% of the insurance premium
• Dental and vision plans available at the employee’s option
• Exempt employees receive an annual PTO allotment on January 1st each year, based on completed years of service (available after 90 days of employment):
  • 90 days - 3 years: 80 hours (2 weeks)
  • 4 - 7 years: 120 hours (3 weeks)
  • 8+ years: 160 hours (4 weeks)
• Paid Parental Leave: Primary Caregiver four (4) weeks, Secondary Caregiver two (2) weeks
• Free Employee Assistance Program for all employees and their families
• Employee discounts and perks:
  • Complimentary meal for managers on duty
  • 25% off food (excluding alcohol) for themselves and up to seven (7) guests when dining as a guest
  • 25% off personal alcohol purchases
  • Discounts begin on day one at your home restaurant
  • Additional discounts for you and one (1) guest at all Craft Concepts Restaurants (25+ locations) after 60 days of employment