Restaurant Experience Assistant Manager - Planning

About the role

The Restaurant Experience Assistant Manager (Planning) supports the system with operational tools to maximize guest experience. This includes direct franchisee communications, testing and implementing operational assessments, supporting the field team, and collaborating cross-functionally with internal teams and external vendors to drive efficiency, enhance guest experience, and improve operational performance.

Responsibilities

• Assist in testing new operational tools and forms to ensure they meet operational standards and improve restaurant performance.
• Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Assist with communications relating to operational tools and franchisee hierarchies, including changes and franchise relations issues tied to guest experience tools.
• Develop reports and dashboards with KPIs to assess the effectiveness of digital customer engagement related to SONIC Restaurant Experience initiatives.
• Propose strategies to improve restaurant experience using data and insights.

Requirements

• Bachelor’s degree in Hospitality Management, Business Analytics, Marketing, or a related field (or equivalent experience).
• 2+ years of restaurant operations or related field experience.
• Strong problem-solving and troubleshooting skills, with the ability to analyze operational data.
• Proven ability to work cross-functionally with internal teams and external vendors.
• Excellent verbal and written communication skills, with the ability to engage field teams and stakeholders.
• Self-motivated with a focus on innovation and continuous operational improvement.
• Knowledge of restaurant data and operational processes preferred.
• Strong project management skills and ability to adapt to changing priorities and deadlines.
• Proficient in SharePoint, PowerPoint, and Excel.
• Ability to quickly learn and understand software platforms used in operational data analysis.
• Experience working independently and collaboratively in a team environment.

Schedule

Minimal travel required (up to 20%).