Restaurant Catering Coordinator

Responsibilities

• Works directly with General Manager to determine sales road map and sales goals with guidance of Catering Sales Team
• Supervises backline operations to ensure all associates are POP compliant
• Ensures all backline orders are complete and catering checklist/order verification forms are utilized
• Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
• Acts as a mentor/trainer for associates training on backline operations, ATO, and sales effectiveness
• Sets up and deploys delivery drivers for each order
• Coordinates associates to assist in backline peak duties
• Sends “Thank You” notes and performs daily call backs/call aheads on all catering orders
• Owns the delivery trade area for the shop and actively follows it
• Manages capacity for backline based on staffing while maintaining food quality standards and order accuracy
• Manages all house accounts including database of ATO and payments
• Works weekly with DM to discuss sales successes and to update Sales goals
• Strives to meet/achieve sales goals/targets; communicates results daily with GM
• Participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline sales
• Familiar with current PTD backline sales and records daily
• Maintains the Big Fish tracker to track orders and generate sales leads
• Asks for the business - ensures we are actively pursuing all opportunities to drive catering/backline sales
• Verifies all backline orders are 100% accurate before being delivered to the customer
• Maintains capacity for backline based on staffing while maintaining food quality standards and order accuracy
• Monitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side

Qualifications

Key Leadership Traits for this role:

• Knows how and successfully grows our sales/business profitably
• Has Excellent communication skills including active listening and the ability to ask great questions
• Has the initiative to solve problems and to get things done correctly and on time
• Possesses an extremely strong work ethic

Essential Physical Functions

• Ability to stand/walk a minimum of 4 hours or as needed
• Must be able to exert well-paced and frequent mobility for periods of up to five hours or as needed
• Be able to lift up to 10 pounds frequently, 50 pounds occasionally
• Frequent reaching, feeling, bending, stooping, carrying, finely manipulating and keying in data
• Work in higher levels of noise from music, customer and employee traffic
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Experience, Education And Behaviors

• Minimum educational requirement: High School degree
• Continuously Create Potbelly Fans/Passion to Serve
• Strong Sales skills to increase catering/backline revenues
• Strong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skills
• Confident, self-motivated and ambitious
• Able to work in a fast-paced environment and have a sense of urgency
• Able to work as a team-player and be a Top Performer
• Strong verbal/written communication skills
• Strong computer skills; proficient in Microsoft Word, Excel, Outlook
• Maintain Professional demeanor/Professional Appearance
• Portray Positive Energy at all times with team and customers
• Strong desire to learn and develop all station skills to be a role model in aspects of production