Restaurant Busser - Three Sisters

Responsibilities

• Report to work on time, well‑groomed in full uniform with badge on the upper left side.
• Balance and carry trays to tables weighing up to sixty (60) pounds.
• Greet all guests with water and bread promptly, friendly, and with a courteous disposition.
• Provide hospitable, friendly, and polite service using positive body language.
• Support the philosophy and goals of Seneca Niagara Casino & Hotel at all times.
• Perform any duties assigned by the manager or shift manager.
• Assist other employees in performing their duties whenever required.
• Be familiar with all check and cashiering procedures.
• Work in a designated area, remain attentive to guests, and exceed guest expectations.
• Answer guest inquiries about the property’s history, map, restrooms, telephones, and store/restaurant hours.
• Maintain full knowledge of the menu, wine lists, and daily specials.
• Maintain awareness of activities occurring at each station.
• Properly clear and reset tables according to the bus‑person manual.
• Complete designated opening and closing side work daily and check out with a manager before clocking out.
• Follow all information‑security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine (9) months of employment.
• Attend all necessary meetings.
• Review the reservation book to identify VIPs, special guests, and large parties.
• Maintain a neat and organized work station.
• Check chairs for crumbs, pick up debris, and sweep floor or carpet as needed.
• Clean and organize tray stands daily.
• Maintain the bread area and other kitchen areas, wiping spills immediately.
• Wipe walls on the server side and in the back‑of‑house dish area when needed.

Qualifications

• Must be 18 years of age or older upon employment.
• High school diploma or equivalency preferred.
• Previous customer‑service experience preferred.
• Excellent communication skills; ability to write routine correspondence and speak effectively.
• Ability to resolve problems or conflicts in a diplomatic and tactful manner.
• Must possess the ability to interact with the public, speak English clearly, and retain details.

Physical Requirements

• Ability to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, and pull.
• Lift and carry up to fifty (50) pounds (tray duties may require up to sixty (60) pounds).
• Perform repetitive motions.
• Talk to and hear customers and co‑workers.
• Assist customers with special needs.
• Exert up to fifty (50) pounds of force occasionally or frequently, and up to twenty (20) pounds constantly.
• Maintain visual acuity to assess accuracy, neatness, and thoroughness of work.
• Work in a moderately loud environment; smoking is permitted.
• Medium work; exposure to weather and atmospheric conditions, with protection from weather but not necessarily temperature changes.
• Maintain physical stamina and a proper mental attitude to work under pressure in a fast‑paced environment.

Pay

Starting rate $10.70. Compensation is negotiable based on experience and education.

Schedule

Hours are determined by a 24‑hour schedule.