Restaurant & Bakery Host/Cashier

About the role

At Perkins Restaurant & Bakery, employees are part of the Perkins extended family and serve the families we care for. You’ll be responsible for making special days memorable and everyday meals something extraordinary.

Responsibilities

• Host Activities and Guest Interaction
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Opens the door as guests enter and leave the building.
• Uses greeting, seating and waiting list procedures.
• Sets up and cleans the dining room.
• Seats guests in a friendly and timely manner in person or on telephone.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Completes wait sheets.
• Greet and Seat – Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
• Takes Cash – Check out Guests at the register. Ask Guests, “How was your meal and service?” Thank Guests and invite them to return.
• Hospitality – Move through the dining room regularly and ensure Guests have all items needed. Be attentive – make Guests feel special.
• Sell Bakery – Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
• Clean – Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
• Assist Crew Members
• Processes To-Go orders
• Maintains guests’ needs throughout their dining experience by assisting servers with pre bussing procedures
• Sweeps floor around tables to assist servers were needed
• Provides assistance to all servers and bus persons in order to execute service standards.
• Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems.
• Etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Physical Requirements/Environment/Working Conditions

• Extensive standing and walking for up to 8 hours
• Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
• Must be able to communicate clearly
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet
• Must have high level of mobility/flexibility in space provided
• Must have time management skills
• Must be able to read, write and perform addition/subtraction calculations
• Must be able to control and utilize fingers to write, slice chop and operate equipment
• Must be able to fit through openings 30” wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
• Lifting up to 50 pounds
• Exposure to dish and cleaning chemicals

Supervision Received

• Receives direction and training from Manager on duty as to the specific procedures and assignments.

Knowledge and Skill Required

• Basic skills such as sanitation, safety, and customer service can be taught through in house training.

Experience Required

• None