Restaurant Assistant Manager

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 45 hours per week.
• Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Frequent reaching, feeling, bending, stooping, carrying, finely manipulating and keying in data.
• Tolerate higher levels of noise from music, customers and employee traffic.
• Tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to work in both warm and cool environments, indoors (95%) and outdoors (5%).

Essential Areas of Focus

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Formally evaluate Associate and Shift Leader performance, including complete and sign off on appraisals.
• Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
• Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate work rules, personnel policies, labor laws, and security and safety procedures.
• Effectively recommend and/or implement appropriate corrective action.
• Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
• Execute a plan to decrease turnover and improve Associate’s job satisfaction.
• Effectively schedule Associates, Certified Trainers and Shift Leaders.
• Update communication board with critical shop information.
• Hold monthly Associate, Certified Trainer and Shift Leader meetings.
• Develop musician schedule.

Customer Service

• Makes customers really happy.
• Effectively handle customer complaints.
• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
• Properly executes, enforces and manages all food safety requirements and practices.
• Enforce and maintain uniform policy.
• Manage back-of-the-house to ensure standards are met.
• Ensure shop security and safety by executing procedures properly.

Sales

• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.
• Control food components, labor, waste, and cash across shifts.
• Count drawers and ensures proper cash handling procedures are followed.
• Responsible for weekly update of daily prep sheet.
• Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).

Experience, Education and Behaviors

• Must represent Potbelly Advantage and Our Values.
• Minimum of at least 2 years management experience in either a restaurant or retail environment.
• High School degree; Bachelor’s degree, preferred.
• All Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Strong business acumen.
• Strong interpersonal and communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Knowledge of Microsoft Office.