Restaurant Assistant Manager

About the role

Huddle House is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

Responsibilities

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brands standards, company policies and procedures
• Aid the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the General Manager or District Manager of any hurdles to your success

Requirements

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

Qualifications

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Skills

• Customer service skills
• Leadership skills
• Time management skills
• Communication skills

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Pay

• Salary range: $15 - $20 per hour, depending on experience and qualifications

Schedule

• Variable schedule to accommodate restaurant operations