Restaurant Assistant General Manager

Eataly is the world’s largest artisanal Italian food and beverage marketplace. Each Eataly location is unique, with its own character and theme, but all share the same aim: for guests to eat authentic Italian food, shop high-quality Italian and local products, and learn through classes and team knowledge.

About the role

The Restaurant Assistant General Manager oversees the day-to-day operations of a single restaurant or group of restaurants at an Eataly location, reporting to the General Manager of Restaurants. The role focuses on maximizing profitability while upholding the company’s mission, values, policies, quality, and guest experience standards.

Responsibilities

• Actively work the floor, applying a hands-on approach to operations.
• Hire, assign, train, motivate, evaluate, and terminate team members as necessary.
• Provide in-the-moment coaching and feedback to team members to facilitate growth.
• Manage inventory levels and replenish goods and operating materials.
• Collaborate interdepartmentally and with corporate to plan activities and special events.
• Document, investigate, and resolve employee and guest incidents.
• Maintain a high level of hospitality toward guests and within the team.
• Perform other duties as required or assigned.

Requirements

• Bachelor’s Degree or Associate Degree.
• 2+ years of experience managing a large restaurant staff to accomplish sales and guest service goals.
• Demonstrated problem-solving, organizational, analytical, and business management skills.
• Excellent communication, leadership, and team-building skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian cuisine and wine highly preferred.
• Availability to work a flexible schedule, often including evenings, weekends, and holidays.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Paid Parental Leave.
• 401K with match or RRSP.
• Bonus program.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.