Restaurant Assistant General Manager (AGM) - Chick-fil-A | Washington Reagan National Airport

About the role

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us: Career advancement opportunities, Fun Work Environment, Medical Benefits, Company Paid Time Off, Premium pay for Worked Holidays, 401K Program, On-line Learning system, Associate recognition Programs, Merchandise and dining discounts, Transportation and parking space assistance.

Responsibilities

Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment. As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.

Key responsibilities include:

• Building a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning
• Inspiring and mentoring all team members to reach their full potential
• Developing bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers
• Consistently recognizing team members when they excel
• Ensuring a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures
• Sourcing high potential candidates using a variety of recruiting avenues
• Ensuring all direct reports complete all compliance based and brand specific training by the due date
• Setting clear performance goals and expectations for your team, following up consistently, providing feedback on an ongoing basis
• Ensuring performance evaluations and associate coaching is delivered on a timely basis
• Driving associate engagement through a variety of methods, including the annual engagement survey

Operational Excellence

Must have a passion for the guest and ensure positive guest service in all areas. Key responsibilities include:

• Investigating and resolving complaints concerning food quality and service, responding to guests with a resolution within 24 hours
• Role modeling the behaviors and service expectations you have of your team
• Maintaining professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code
• Being a visible presence, available to members of the management team, hourly associates, guests, and airport partners
• Monitoring the performance of your team and operational systems, making adjustments as necessary
• Creating a culture that promotes a safe and healthy environment
• Ensuring that all HACCP related initiatives are being followed and acted on when necessary

Profitable Growth

Key responsibilities include:

• Analyzing financial data on a daily basis and taking appropriate action to maintain profitability
• Ensuring schedules are written to maximize sales and ensure guest satisfaction
• Maintaining an acceptable food cost percentage by overseeing food and beverage purchasing, quality and cost control
• Ensuring all recipe and portioning standards are being followed to minimize costs
• Monitoring supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability

Qualifications

The ideal candidate will have:

• 5-7 years of experience in a full-service restaurant
• Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances
• Bachelor of Science degree in hotel/restaurant management is desirable
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Must agree to work various shifts in a 7/365 team-oriented environment
• Proficiency required in reading and writing, Microsoft Office Suite, and mathematics

Skills

The ideal candidate will have:

• Ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations
• Demonstrated ability to drive departmental success through innovation and collaboration
• Efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts
• Self-driven, work independently, and always do the right thing
• Effective communication skills, with the ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences