General Manager -Chick-fi - A Tampa International Airport

About the Role

Paradies Lagardère is an award-winning and innovative Airport Concessionaire offering part-time and full-time opportunities in a diverse and inclusive retail and dining environment. As airport travel returns to normalcy in a post-COVID-19 world, our employees uphold the highest safety and health standards to maintain a comfortable environment our customers can trust.

Benefits

• Earning potential including monthly bonus potential
• Career advancement opportunities
• Medical benefits
• Company paid time off
• Premium pay for worked holidays
• 401K program
• Online learning system
• Associate recognition programs
• Merchandise and dining discounts
• Transportation and parking space assistance
• Fun work environment

Responsibilities

People

• Promote and drive an engaged workforce, career development, and learning
• Inspire and mentor all team members to reach their full potential
• Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high-performing team members and managers
• Consistently recognize team members when they excel
• Ensure a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures
• Source high-potential candidates using a variety of recruiting avenues
• Ensure each candidate is screened using approved interview guides
• Ensure all direct reports complete all compliance-based and brand-specific training by the due date
• Set clear performance goals and expectations for your team, providing ongoing feedback
• Ensure performance evaluations and associate coaching are delivered on a timely basis
• Drive associate engagement through methods including the annual engagement survey
• Hold regularly scheduled meetings to assess team morale and make necessary adjustments

Operational Excellence

• Strengthen expertise in the industry and deliver on plans with customer needs in mind
• Ensure positive guest service in all areas, resolving complaints within 24 hours
• Role model behaviors and service expectations for your team
• Maintain professional restaurant image, including cleanliness, food quality, presentation, and dress code
• Monitor team performance and operational systems, making adjustments as necessary
• Create a culture that promotes a safe and healthy environment
• Ensure HACCP-related initiatives are followed and sanitary practices are enforced
• Ensure consistent high quality of food preparation and service
• Verify all opening and closing checklists are used and take disciplinary action when they are not
• Ensure all nightly, weekly, and monthly closing procedures are completed accurately

Profitable Growth

• Drive top-line sales and profitability
• Analyze financial data daily and take appropriate action to maintain profitability
• Ensure schedules maximize sales and guest satisfaction while achieving labor and payroll goals
• Maintain acceptable food cost percentage by overseeing purchasing, quality, and cost control
• Ensure recipe and portioning standards are followed to minimize costs
• Monitor supply purchases, utility usage, and miscellaneous expenditures
• Ensure personnel/payroll-related administrative duties are completed accurately and on time
• Implement proper security and loss prevention procedures to protect associates, guests, and company assets
• Ensure a safe working and guest environment to reduce injury and accident risks
• Review financial information frequently with the management team to achieve financial goals
• Identify opportunities and solve problems to drive profitability

Innovation

• Understand all hardware and software systems, including inventory, purchasing, forecasting, scheduling, and timekeeping
• Adapt to fast-moving, ever-changing circumstances and utilize problem-solving skills
• Drive departmental success through innovation and collaboration

Productivity

• Maximize resources to improve processes and grow the business
• Exhibit efficiency in completing job requirements through delegation and empowerment
• Work independently and sustain performance under stress, such as tight deadlines
• Ensure compliance with operational standards, company policies, and laws

Effective Communication

• Develop and deliver multi-mode communications tailored to different audiences
• Role model accessibility for open communication, leadership, and motivation
• Be open-minded to feedback
• Demonstrate self-confidence, poise, charisma, and interpersonal skills to work effectively as part of a team
• Exhibit leadership courage and the ability to coach both up and down the organization

Requirements

• 5-7 years of experience in a full-service restaurant
• Obtain and maintain current Serve Safe Food Manager’s Certification within six months of hire/promotion
• Ability to lift a minimum of 25 lbs and perform essential job functions such as standing, bending, reaching, and climbing
• Ability to stand for long periods and work in varying temperatures
• Bachelor of Science degree in hotel/restaurant management is desirable; a combination of practical experience and education will be considered
• Proficient in food planning and preparation, purchasing, sanitation, security, company policies, personnel management, recordkeeping, and report preparation
• Must agree to work various shifts in a 7/365 team-oriented environment based on business needs
• Proficiency in reading, writing, Microsoft Office Suite, and mathematics