Restaurant And Bar Manager

The Bancroft is part of the Webber Restaurant Group, which has been owning and operating restaurants in Massachusetts since 2004. The group is known for its focus on work/life balance and long-term employee retention, with many team members staying for 5, 10, and 15 years. The Bancroft combines an urban, contemporary feel with a classic American steakhouse, creating a lively and upscale dining environment in Burlington. Guests enjoy dramatic interiors, a curated wine list, hand-crafted cocktails, and high-quality steaks, alongside warm and attentive service. The restaurant welcomes guests for lunch, brunch, dinner, and cocktails, offering a hospitality-focused atmosphere that encourages both guests and staff to feel at home.

About the role

The Restaurant and Bar Manager is a full-time, on-site role based in Burlington, MA. This role oversees daily front-of-house operations, including the dining room and bar, ensuring excellent guest experiences and smooth service. Responsibilities include supervising and coaching staff, managing shifts, monitoring reservations and guest flow, and supporting high standards of food and beverage quality, presentation, and cleanliness. The Manager actively participates in guest interaction, handles feedback and service recovery, and collaborates with the culinary and leadership teams on promotions, menu changes, and special events. Additional duties include inventory oversight, bar program execution, basic sales and cost control, and maintaining compliance with health, safety, and alcohol service regulations.

Responsibilities

• Supervising and coaching staff
• Managing shifts
• Monitoring reservations and guest flow
• Supporting high standards of food and beverage quality, presentation, and cleanliness
• Actively participating in guest interaction
• Handling feedback and service recovery
• Collaborating with the culinary and leadership teams on promotions, menu changes, and special events
• Inventory oversight
• Bar program execution
• Basic sales and cost control
• Maintaining compliance with health, safety, and alcohol service regulations

Qualifications

• Strong customer service and hospitality skills, with a focus on creating memorable guest experiences
• Solid knowledge of food & beverage operations, including steakhouse service standards and bar/cocktail programs
• Effective communication skills for working with guests, team members, and leadership
• Experience in training, coaching, and developing front-of-house and bar staff
• Sales and upselling skills, with an ability to support revenue growth through menu and beverage recommendations
• Previous supervisory or management experience in a restaurant or bar setting
• Ability to work flexible hours, including evenings, weekends, and holidays, as business requires
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Knowledge of POS systems, basic financial reporting, and inventory management is preferred
• ServSafe, TIPS, or similar food safety and alcohol service certifications are a plus