Restaurant A Host/Hostess

About the role

The Host/Hostess position is responsible for greeting and seating guests during breakfast service. This role ensures tables are rotated equitably among servers, maintains a professional and friendly demeanor, and assists guests with expectations, coffee, or beverages as needed.

Potential career paths include advancement to F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, or VP of Food & Beverage.

Responsibilities

• Check restaurant for proper set-up upon arrival.
• Verify micro machines are set to the correct menu.
• Fill out the floor plan using the station rotation chart.
• Assign sidework schedule on the floor plan and post it at the host stand.
• Complete the menu class form, gather specials, and obtain daily information from the expeditor or food production manager.
• Conduct menu class for staff.
• Seat guests following station rotation and issue menus.
• Remove extra silverware if there is an unoccupied seat and no DRA (Dining Room Attendant).
• Record the number of guests on the guest flow chart per station and mark the next rotation.
• Know micro procedures if applicable.
• Check opening sidework before sending servers on break.
• Set micro machines to the next shift’s menu and turn machines off at shift end.
• Be familiar with hotel facilities, their locations, hours of operation, and how to direct guests for information.
• Know directions to the hotel.
• Carry out all reasonable requests from management within your capability.

Requirements

• High school diploma or GED preferred.
• Previous service experience preferred.
• Ability to follow directions and work well with others.
• Must be TIPS, CARE (or equivalent) certified, or obtain certification by the first day on the job.