Respite Program Office Assistant

Position Summary

The Respite Program Administrative Assistant will support the Respite and Prevention Education Supervisor and program staff by performing the duties listed below.

Required Qualifications

• A High School Diploma or GED
• One or more years of experience in a health care, mental health, or social services environment
• Two or more years of experience in the customer service field
• Proficiency in Microsoft Office Suite
• Prior experience navigating an Electronic Health Records System

Compensation and Benefits

• Starting pay at $16.50 per hour
• Hybrid work schedule, 4 days in the Willow Grove office
• Medical and Vision Benefits offered on first day of employment, 3 plan options offered by Independence Blue Cross
• Dental Benefits offered on first day of employment, 2 plan options offered by Guardian
• Ancillary Benefits offered on first day of employment, such as Accident, Critical Illness, Cancer, Short Term Disability, Long Term Disability and $50,000 Life Insurance Policy provided by CFF
• 9 Paid Holidays
• 17 days of Paid Time Off with additional days added through years of service
• Paid Parental Leave
• Tuition Reimbursement
• Annual Salary Increase and Bonus
• 401K plan with company match and profit sharing
• Mileage and Expense reimbursement for travel and training
• Clearance Reimbursement

Eligibility Requirements

Eligibility Requirements apply

About the Role

Working under the program supervisor, the Respite Program Administrative Assistant will aid in the coordination of services.

Responsibilities

• Input, update, and verify data within electronic health records, Excel spreadsheets, and program tracking systems in a timely manner
• Maintain accurate and confidential client records in accordance with agency, county, and HIPAA requirements
• Respond to incoming telephone calls and email inquiries
• Conduct service verification phone calls
• Manage incoming mail for the program and prepare outgoing mail for the program
• Conduct routine internal chart audits and assist with preparation for county level audits
• Organize and maintain electronic and paper charts for completeness and follow up with program staff to obtain missing information
• Generate routine reports and compile data for program monitoring, stakeholder reporting, contractor reporting and quality improvement activities
• Support billing activities by reviewing invoices for accuracy and resolving discrepancies
• Document meeting discussions, decisions, and action items, and distribute meeting minutes as needed
• Aid in preparing documentation for internal, county, and regulatory audits
• Perform other administrative duties as assigned

Qualifications

Highly organized and dependable with strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Must have excellent communication and interpersonal skills, both verbal and written. Proficient in Microsoft Office Suite and able to navigate an Electronic Health Records System. Experience in a healthcare, mental health, or social services environment preferred.

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Experience with Electronic Health Records Systems

Benefits

• Medical and Vision Benefits offered on first day of employment, 3 plan options offered by Independence Blue Cross
• Dental Benefits offered on first day of employment, 2 plan options offered by Guardian
• Ancillary Benefits offered on first day of employment, such as Accident, Critical Illness, Cancer, Short Term Disability, Long Term Disability and $50,000 Life Insurance Policy provided by CFF
• 9 Paid Holidays
• 17 days of Paid Time Off with additional days added through years of service
• Paid Parental Leave
• Tuition Reimbursement
• Annual Salary Increase and Bonus
• 401K plan with company match and profit sharing
• Mileage and Expense reimbursement for travel and training
• Clearance Reimbursement

Pay

• Starting pay at $16.50 per hour

Schedule

• Hybrid work schedule, 4 days in the Willow Grove office