Respite Care Manager

About the role

The Respite Care Manager (RCM) oversees the resident journey through Joseph & Mary’s Home, including referral management, intake and assessment, admissions, discharge planning, and alumni engagement.

Responsibilities

• Serve as the primary contact for all referrals to Joseph & Mary’s Home.
• Review and manage incoming referrals and pre-screen submissions.
• Cook up referral follow-up and communication with hospitals, healthcare systems, shelters, outreach teams, and community partners.
• Conduct intake assessments and determine program eligibility in collaboration with clinical and program staff.
• Maintain active waitlists and communicate admission status and timelines to referral partners.
• Monitor referral trends, utilization, and barriers to admission.
• Cover admissions and bed placement across men’s and women’s programs.
• Facilitate resident orientation and onboarding processes.
• Cook initial interdisciplinary assessments and introductions to program staff and services.
• Monitor census and support efficient bed utilization and turnover.
• Begin discharge planning upon admission and coordinate ongoing transition planning throughout a resident’s stay.
• Collaborate with residents, hospitals, housing providers, healthcare providers, behavioral health agencies, and community organizations to support successful transitions.
• Track discharge outcomes and identify opportunities to improve care transitions and housing stability.
• Develop and coordinate Joseph & Mary’s Home’s alumni engagement efforts.
• Maintain relationships with former residents and support ongoing connections to healthcare, housing, and community resources.
• Cook up alumni events, volunteer opportunities, and peer engagement activities.
• Track alumni outcomes and housing stability following discharge.
• Support former residents interested in mentorship, peer support, and community involvement opportunities.
• Maintain strong working relationships with hospitals, health systems, shelters, outreach teams, skilled nursing facilities, and community providers throughout Cuyahoga County.
• Participate in community meetings and case conferencing as appropriate.
• Support efforts to improve referral pathways and access to medical respite services.
• Ensure timely and accurate documentation within HMIS and InSync electronic records systems.
• Monitor referral, admission, discharge, and outcome data to support reporting and quality improvement efforts.
• Aid in accreditation, monitoring, and compliance activities related to admissions and resident transitions.
• Support continuous improvement initiatives designed to strengthen resident outcomes and operational efficiency.

Qualifications

• Bachelor’s degree in social work, counseling, healthcare administration, public health, or related field required.
• Minimum of five years of experience in healthcare, homelessness services, care coordination, case management, discharge planning, or related human services settings.
• Experience working with individuals experiencing homelessness and complex medical or behavioral health needs preferred.
• Strong understanding of healthcare systems, housing systems, and community-based services.
• Experience with HMIS and electronic medical record systems is required.
• Valid driver’s license and insurable driving record required.

Pay

$60,000-$70,000 annually

Schedule

On-site, Monday-Friday