Resource Specialist (Head Teller)

About the role

The Resource Specialist plays a crucial role in managing daily teller operations, providing exceptional customer service, and overseeing the branch's cash handling activities. They also take on the responsibilities of the branch manager when absent, ensuring smooth operations and a positive customer experience.

Responsibilities

• Team Leadership & Support:
  • Supervise assigned tellers; contribute to performance evaluations.
  • Collaborate with Branch Manager to create staffing schedules and lead staff meetings as needed.
  • Delegate tasks to optimize branch efficiency and maintain a professional work environment.
• Cash Handling & Balancing:
  • Ensure daily balancing of teller cash drawers and accurate preparation of balance sheets.
  • Investigate discrepancies and report immediately to the Branch Manager.
  • Reconcile teller totals with the General Ledger and follow procedures when out of balance.
  • Oversee ATM balancing and cassette preparation under dual control.
• Security & Compliance:
  • Secure all negotiable items and confidential records daily.
  • Conduct unannounced cash audits and report exceptions.
  • Ensure robbery packets are accessible and current.
  • Transition to offline procedures during emergencies or power outages.
• Vault Management:
  • Balance vault daily (unless under dual control).
  • Buy/sell cash with tellers and monitor cash levels.
  • Order and ship currency as needed.
  • Maintain monthly cash balances and audit records.
  • Verify deposits and endorsements.
• Branch Management (In Absence of Branch Manager):
  • Make decisions aligned with bank policies and goals.
  • Address employee concerns and disciplinary issues in coordination with the Branch Manager.
  • Collaborate with department heads and senior management.
  • Ensure seamless branch operations.
• Customer Service & Transactions:
  • Verify identification and account balances before cashing checks.
  • Process transactions and issue receipts.
  • Balance cash and checks at shift end.
  • Prepare official checks and provide overrides.
  • Explain bank products and fees to customers.
  • Make monthly product/service referrals.
  • Report suspicious activity and follow robbery procedures.
• Additional Duties:
  • Substitute during breaks and assist with safe deposit box access and ATM guidance.
  • Maintain own cash drawer and fulfill teller responsibilities.
  • Comply with BSA/AML and all bank policies.
  • Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2 years of Teller or equivalent role experience required, or 1 year of Relationship Banker experience with First Guaranty Bank required.
• 1 year of cash handling experience required.
• Strong communication and interpersonal skills.
• Able to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.

Qualifications

• High school diploma or equivalent required.
• 2 years of Teller or equivalent role experience required, or 1 year of Relationship Banker experience with First Guaranty Bank required.
• 1 year of cash handling experience required.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.

Skills

• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.

Benefits

• Medical, dental, vision, and basic life/AD&D insurance.
• Paid holidays, paid vacation and sick leave.
• Tuition reimbursement program.
• 401k.
• Section 125 cafeteria plan.
• The opportunity to earn FGB stock grants.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.