Resource Specialist-Client Trust

Job Summary

This is a professional position responsible for ensuring appropriate ancillary services and funds are being provided to meet the needs of all children in care.

Essential Functions

• Establish and maintain positive working relationships with HFC internal and external customers
• Assist with qualifying children in care financial support through the Social Security Administration
• Assist with requests for changes in payee of Social Security benefits for children who have been adopted or aged out of care
• Facilitate services for children in care receiving a duplicate Social Security card
• Update all systems and monthly track all transactions for children receiving monetary benefits outside of Department of Children & Families funding
• Evaluate the rationale for payment request and fee waiver approvals ensuring they meet the needs of the child, their case plan tasks, and safety considerations
• Calculate payments made from client trust accounts for repayment of cost of care, allowances, and general requests made on behalf of the child
• Coordinate with internal managers to complete annual credit checks for transition‑aged youth
• Facilitate quarterly meetings and/or trainings with case management organizations and independent living programs
• Assist the finance team with reconciliation of client trust account bank statements and other reporting for monthly/yearly audits
• Make requests for documents, including court orders, immunization records, and birth certificates
• Perform special projects as assigned

Qualifications

• Bachelor’s degree in Human Services or a related field (required)
• Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel
• Experience in child welfare eligibility determination; knowledge of FSFN/CWISS preferred

Benefits

We offer an excellent benefits package with tuition assistance, domestic partner coverage, retirement options, and generous paid time off.

Additional Information

• Drug‑free workplace; drug testing required
• Equal Opportunity Employer – M/F/D/V