Resource Operations Specialist

About the role

The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC.

Responsibilities

• Oversee accounts receivable, billing operations, and financial reporting

• Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies

• Cookordination audits, internal controls, and financial analysis

• Cookordinate recruitment, onboarding, and position management for staff and student employees

• Administer student employment processes, including hiring, payroll, and workforce planning

• Maintain employee records and support people operations functions

• Develop reports, dashboards, and operational documentation

• Cookoperate with campus partners to improve processes and resolve operational challenges

Qualifications

• A bachelor's degree and/or equivalent training

• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• A Bachelor’s degree in Accounting, Finance, Public Administration, or related field

• At least three (3) years of experience using administrative practices and procedures, including project management

• Experience working within a higher education environment

• At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees

• At least two (2) years of experience working within a healthcare facility, including medical billing

• Demonstrated experience working with highly confidential processes