Resource Navigator, The Players Center, Full-Time, Days, Wolfson Children’s Hospital

About the role

Baptist Health is hiring a Resource Navigator to join The Players Center in Jacksonville, FL. This is a full-time opportunity located at Downtown – Main Building, 800 Prudential Dr, Jacksonville, Florida 32207. The Resource Navigator supports patients and families by identifying social factors that may impact their health and well‑being, connects families with appropriate community resources, and provides follow‑up to ensure connections are made and resources are beneficial.

Responsibilities

• Screen patients and families for social determinants of health
• Identify opportunities to improve health and address barriers to care
• Connect patients and families with appropriate community resources and support services
• Provide information and assistance to help families access available resources
• Follow up with patients and families to confirm connections to resources were successfully made
• Assess whether identified resources are meeting the needs of patients and families
• Document resource navigation activities and follow‑up appropriately

Requirements

• Education: High School Diploma (required); Associate’s degree (AA/AS) referenced
• Experience: Less than 1 year of Community Service Experience (required); Less than 1 year of Computer Application Experience (required); Experience working with patients, families, or community organizations (preferred); Experience connecting individuals with community resources (preferred); Case Management Experience (preferred)
• Licenses/Certifications: Valid Driver’s License (DMV)