Resource Manager (Remote)

About the role

The Resource Manager is responsible for the strategic sourcing and scheduling of Professional Services business across one or more technical practices. They also manage the master schedule, perform enterprise reporting, and provide regular utilization and delivery forecasts to business leaders.

Responsibilities

• Independently source and schedule resources for Professional Services projects based on the project timeline and technical skill set required for each role.
• Strategically manage the master calendar to maximize utilization, revenue, customer satisfaction, and enablement opportunities.
• Respond to scheduling change requests from Project Managers and rebalance the calendar with each iteration.
• Interpret Service Order Forms (SOWs) and supplemental information from a pre-sales engineer to determine resource requirements.
• Serve as the administrator for the central scheduling tool.
• Identify opportunities that need to be outsourced and work with Partner Enablement to source and schedule a subcontractor.
• Author Work Orders for sub-contractor resources.
• Conduct weekly demand and capacity planning exercises and advise business leaders on the type of resources that need to be onboarded to meet demand.
• Update and maintain the engineering skills base.

Qualifications & Interests

• B.S. or B.A. degree from an accredited university, or equivalent experience.
• Minimum 5 years of experience as a Project Scheduler, Project Analyst, or Resource Manager within a Professional Services Organization, preferably at an IT-centric company.
• Strong experience conducting business in an ERP and/or PSA.
• Experience with project scheduling software.
• Ability to analyze an SOW and Project Plan to determine resource requirements and allocations without assistance.
• Strong relationship builder with exceptional interpersonal and communication skills; proven self-starter who works well both independently and in a team environment.
• Comfortable managing multiple priorities and changing them, and meeting deadlines in an entrepreneurial environment.
• Demonstrates ability to work creatively and collaboratively with senior leadership team to achieve company goals; assertive and tenacious in style, but respectful of others, and skilled in navigating competing organizational priorities and agendas.
• Proven analytical abilities and using data/facts for decision-making.
• Working knowledge of NetSuite preferred.
• Working knowledge of Smartsheet preferred.

Pay

Estimated Pay Range: $71,000 - $76,000 USD

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

We are committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.