Resource Management Manager - Consulting (Location Flexibility)

Responsibilities

• Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency across geographic locations focused on financial metrics and efficiency.
• Effectively research, document, analyze and interpret information based on expectations, adapt approach when necessary, use problem-solving and analytical skills to develop and share recommendations and solutions.
• Generate and review scheduling, utilization and forecasting reports and provide analysis of the data that assists regional leadership in making staffing decisions.
• Identify trends to proactively balance workloads while increasing utilization.
• Provide various forms of analysis including financial, profitability and exception reporting.
• Maintain workforce plan and collaborate with LOB Location/Solution Set leaders, finance and HR on variances.
• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations and follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
• Administer and participate in scheduling system and process assimilation and orientation programs for incoming new hires.
• Proofs, edits and checks work for completeness, accuracy and formatting.
• Maintains workforce plan and collaborates with LOB Location/Solution Set leaders, finance and HR on variances.
• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
• Participates in talent development meetings for ECS teams, providing candid feedback based on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, etc.
• Serves as Performance Advisor and may oversee the daily responsibilities of LOB/Service Line Sr. Associates and Associates.
• Utilizes, shares and develops best practices, stays up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
• Shares constructive feedback through ERMO Leadership on process and program improvement.
• Participates on various firmwide RM initiatives and committees as directed.

Qualifications

• Bachelor's or Associate's Degree – Preferred or 8+ years of relevant scheduling experience
• Strong Microsoft Office skills, specifically with Excel
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization
• Strong analytical, forecasting, problem-solving and client service skills
• Demonstrated ability to identify complex patterns of risk, challenges and resolves issues, makes effective recommendation on course of action, and understands when to escalate complex issues
• Effective organization and time management skills and ability to manage multiple tasks required
• Strong attention to detail
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent
• Operates with a sense of urgency
• 5 - 8 years of relevant scheduling/resource management experience or LOB/Solution Set
• Resource Management or Project Management Certifications
• Ability to prepare presentations including charts, graphics and tables
• Previous experience in LOB or Solution Set supporting Work Location: Open to United States and Canada

Benefits

• RSM offers a competitive benefits and compensation package for all our people.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.