Resource Coordinator-Ophthalmology Full Time Days

Job Description

This is a Full Time position at 40 hours per week located at the Grayslake clinic. Schedule is Monday through Friday.

Responsibilities

• Assist with coordinating the daily activities of the clinic and troubleshooting daily issues.
• Assist with the scheduling of daily and monthly work for department to ensure adequate staffing levels to complete required tasks.
• Analyze and prioritize work.
• Anticipates staffing needs for subsequent clinic days and makes necessary arrangements for coverage within the department.
• Provide advice and assistance in handling special situations or problems.
• Monitor department operations and take appropriate action as necessary to ensure efficient and effective completion of all tasks and projects.
• Support operational changes to meet service needs, goals and objectives.
• Assess and communicate staff development needs to management.
• Works closely with Operations Coordinator and Practice Manager to provide feedback and assessment of the team.
• Communicates staff development needs to manager.
• Provides direct patient care in the Ophthalmic Technician/Assistant role.
• Demonstrates clinical competence relevant to the Ophthalmic Technician/Assistant scope of practice.
• Work with Operations Coordinator to ensure comprehensive and timely physician exam and work-ups, documentation requirements per physician and documentation guideline requirements and special testing.
• Help to ensure the timely and professional delivery of ancillary testing, visual fields, biometrics, glasses check, etc.
• Help to ensure timely and professional messaging of pre/post-operative communication and instruction; help to ensure telephone triage is performed for all patients.
• Assist with job orientation and training for new clinic staff.
• Assure that all supply and equipment needs of the clinic/physicians are met on a daily basis.
• Provide mentoring/coaching to clinic staff/technicians.
• Schedule patient appointments.
• Participate in formal/informal operations management meetings/discussions.
• Interact with the Call Center personnel with respect to daily triage assignments and protocol.

Qualifications

• Minimum of 3 years’ experience working in Ophthalmology in a clinical capacity.
• Certified Ophthalmic Assistant certification (COA)
• CPR-BLS through American Heart Association (AHA)
• Familiar with ophthalmic medical terminology across sub-specialty disciplines
• Preferred: Certified Ophthalmic Technician (COT)
• 3-5 years of experience as an Ophthalmic Assistant/Technician