Resource Coordinator-Ophthalmology Full Time Days

Placement within the salary range is dependent on relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the rules outlined in the collective bargaining agreement.

Pay

$27.27 - $38.18 hourly

Schedule

• Full Time (40 hours per week)
• Monday through Friday
• Located on the Lake Forest Hospital campus

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

About the role

The Resource Coordinator, Ophthalmology serves as a direct resource for the Ophthalmic Assistants, Certified Ophthalmic Technicians, and other clinical staff, while also functioning as a member of the team. This position works closely with the Operations Coordinator(s) in Ophthalmology to provide general coordination for clinical and patient care functions of the clinic, ensuring sufficient coverage. This individual will serve as a leader in the department, assisting with development and implementation of quality assurance programs, performance improvement initiatives, and training and coaching of clinic staff.

Responsibilities

• Assist with coordinating the daily activities of the clinic and troubleshooting daily issues.
• Assist with the scheduling of daily and monthly work for the department to ensure adequate staffing levels to complete required tasks.
• Analyze and prioritize work. Anticipate staffing needs for subsequent clinic days and make necessary arrangements for coverage within the department.
• Provide advice and assistance in handling special situations or problems.
• Monitor department operations and take appropriate action as necessary to ensure efficient and effective completion of all tasks and projects.
• Support operational changes to meet service needs, goals, and objectives.
• Assess and communicate staff development needs to management. Work closely with Operations Coordinator and Practice Manager to provide feedback and assessment of the team.
• Provide direct patient care in the Ophthalmic Technician/Assistant role. Demonstrate clinical competence relevant to the Ophthalmic Technician/Assistant scope of practice.
• Work with Operations Coordinator to ensure comprehensive and timely physician exam and work-ups, documentation requirements per physician and documentation guideline requirements, and special testing.
• Help ensure the timely and professional delivery of ancillary testing, visual fields, biometrics, glasses check, etc.
• Help ensure timely and professional messaging of pre/post-operative communication and instruction; help ensure telephone triage is performed for all patients.
• Assist with job orientation and training for new clinic staff.
• Assure that all supply and equipment needs of the clinic/physicians are met on a daily basis.
• Provide mentoring/coaching to clinic staff/technicians.
• Schedule patient appointments.
• Participate in formal/informal operations management meetings/discussions.
• Interact with the Call Center personnel with respect to daily triage assignments and protocol.

Qualifications

• Minimum of 3 years’ experience working in Ophthalmology in a clinical capacity
• Certified Ophthalmic Assistant certification (COA)
• CPR-BLS through American Heart Association (AHA)
• Familiar with ophthalmic medical terminology across sub-specialty disciplines
• Knowledge of operational differences in clinical care provided in various sub-specialties in a physician office setting

Preferred Qualifications

• Certified Ophthalmic Technician (COT)
• 3-5 years of experience as an Ophthalmic Assistant/Technician