Resource Center (ADRC) Manager

The Family & Social Services Administration (FSSA) Division of Disability, Aging and Rehabilitative Services works to support older adults and individuals with disabilities, while also connecting them with local community resources that promote independence.

About the role

This role ensures that the network is equipped with the tools and knowledge to achieve state and federal objectives around access to information, community resources, and long-term services and supports. You will play a key role in leading and implementing Indiana's No Wrong Door efforts. Responsibilities include providing technical assistance, monitoring, and oversight to the center to promote consistent, high-quality, and person-centered access to resources. The role involves regular reviews of contractual activity to ensure compliance, including creation and monitoring of corrective action plans to resolve areas of non-compliance. You will also coordinate with and assist other home and community-based service programs.

The goal is to strengthen program accountability through effective contract oversight, including monitoring contractor performance, ensuring compliance with state and federal requirements, and evaluating waiver-related front door activities. Strong analytical skills, proficiency in Excel, and data interpretation are essential to identify trends and validate reporting for continuous program improvement.

The ideal candidate will synthesize complex federal and state statutes and guidelines to make independent decisions in program administration. They should demonstrate success as a self-starter, capable of working effectively with minimal day-to-day direction, collaborating and communicating with internal and external stakeholders, and interpreting data and reporting. Knowledge of Home & Community Based Services (HCBS) service delivery, person-centered thinking practices, principles of trauma-informed care, and social determinants of health is preferred.

Responsibilities

• Establish program objectives, KPIs, and actions to achieve them.
• Develop, update, and monitor all policies and procedures related to the program area.
• Interpret and explain policies, rules, regulations, or laws to leadership or customers.
• Implement corrective action plans to solve program problems.
• Analyze, prepare, and disseminate monthly and annual program reports.
• Review budget and make budgetary recommendations to improve the program area finances.
• Ensure program requirements meet federal and state policies and grants compliance.
• Assist in the development and training of employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve as a liaison between the agency and other state and federal agencies.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities for professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
• Ensure work adheres to quality standards, deadlines, and proper procedures.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Requirements

• Specialized knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Extensive knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to develop and implement new principles and policies and discern any far-reaching implications.
• Ability to communicate orally and in writing.
• Ability to apply general rules to specific problems to produce logical answers.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• At least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered in lieu of a degree.
• Ability to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

Pay

The salary for this position traditionally starts at $53,222.00.

Benefits

• Three medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two fully-funded pension plan options.
• Robust, comprehensive program of leave policies covering a variety of employee needs, including:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 on election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.