Resort Valet Attendant - Ritz-Carlton Dallas Las Colinas

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Compensation & Schedule

• Hourly base pay: $12 per hour plus $14–$16 per hour in tips
• Standard shift times: 7:00am – 3:00pm, 3:00pm – 11:00pm, and 11:00pm – 7:00am (discussed during in-person interviews)
• Seeking Full-Time, Open Availability
• Overnight Associate position available

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

Responsibilities

• Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledge and greet guests within five feet with a professional and friendly demeanor. Use guest last names during interactions.
• Use salutation of the day and welcome guests to the location. Practice proper Towne Park phone etiquette. Post up in designated areas when not completing tasks.
• Park and retrieve vehicles while driving slowly and cautiously. Assist guests with bell services and luggage storage as needed. Open all vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations and other inquiries. Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Deliver messages, items and/or guest amenities as requested. Shuttle guests to appropriate places that are approved by the location.
• Explain parking rates and retrieval procedures to guests upon arrival. Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys. Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently complete location on all key tags after parking vehicle. Calculate and collect revenue for vehicles when needed.

Qualifications

• High school diploma or general education degree (GED)
• Valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• One (1) month related experience and/or training; OR equivalent combination of education and experience

Required Knowledge & Skills

• Knowledge of principles and processes for providing customer and personal services
• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Perform parallel parking

Working Conditions & Physical Demands

• Regularly required to talk or hear
• Frequently required to sit or stand for extended periods and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Majority of work performed outdoors for extended periods including up to the entire duration of shift
• Subject to environmental conditions including extreme heat and cold weather; protection from weather conditions may be provided, but not necessarily from temperature changes
• Travel of up to 5% may be required