Resort Tech - Vegas

Location: Las Vegas, NV 89109 | Duration: 6-month contract to hire | Rate: $30–32/hour

About the role

Hospitality client seeking an IT Support Technician to support technology operations at its Las Vegas resort and casino properties. This role provides desktop support, networking assistance, project support, and regional technology support for nearby locations throughout the western United States.

Responsibilities

• Provide technical support for end users, business systems, desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and connectivity issues.
• Support network infrastructure and wireless networking initiatives.
• Perform structured cabling and connectivity troubleshooting.
• Work with ServiceNow tickets and support requests.
• Support ongoing infrastructure and technology upgrade projects.
• Collaborate with on-site IT teams while maintaining ownership of assigned systems and support responsibilities.
• Travel to regional Westgate properties as needed for deployments, upgrades, and support activities.
• Maintain documentation and provide excellent customer service to resort staff.

Requirements

• 2+ years of desktop support, help desk, or IT support experience.
• Strong understanding of PC hardware, software, and troubleshooting methodologies.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical/leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and association perks (e.g., CompTIA, IIBA).
• Dedicated customer service team and certified Career Coach for consultants.