Resort Reservation Specialist

Overview Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades. Job Duties Field incoming phone calls from resort hotline and the field (Essential)Respond to incoming web chats ensuring a positive customer experience (Essential)Guide incoming callers through the reservation process (Essential)Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential)Educate guests on resort locations, amenities and bookings (Essential)Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basisWorks with existing customers to obtain potential new customers through referral programsMaximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancersMeets and/or exceeds all reservation goals as assignedAdheres to all company policies regarding inbound and outbound callsOther duties as assigned Requirements High School Diploma or GED (Required)1 year in sales and customer service experience (Required)Excellent customer service and organizational skillsStrong interpersonal and communication skillsBasic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internetRequired Certifications/Licensures:(Valid driver’s license) Benefits At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your familyComprehensive Dental and Vision PlansOn-Site Fitness CenterVoluntary Health and Dependent Care Reimbursement AccountsLife, Accidental Death & Dismemberment Insurance and Dependent LifeShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and moreUp to six weeks of paid parental leave for the birth of a child, adoption, or placement of a childPaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today. Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.