Resort Park Assistant Manager

Responsibilities

• Manage and control the overall guest experience.
• Motivate staff and help to establish a productive working environment for the park.
• Absorb and assist with training classes regarding safety, security, procedures and service guidelines.
• Directly oversee all aspects of the Food and Beverage operations on the Park including the restaurant operations, catering, adult beverage service, and all temporary and permanent food outlets provided to our guests.
• Maximize food revenues by reviewing status daily.
• Monitor various budgetary control measures to maintain and exceed daily, weekly, monthly, and annual goals.
• Monitor all food and beverage inventories; purchase and work with supervisors to ensure appropriate food inventories within budgetary guidelines and business levels.
• Report regularly to the Resort Park Manager and Business Manager and other designated leadership team members regarding the food and beverage operations and other designated departments.
• Work hand-in-hand with the Sales department and others to identify and take advantage of new permanent and temporary opportunities to increase revenues while adhering to predetermined budgetary goals.
• Champions the overall customer service goals for the entire park.
• Maintains and monitors the Net Promoter Scores and other monitoring systems to ensure a quality and high level of satisfaction is provided for all guests of the park.
• Works closely with all supervisors to look for new opportunities to provide quality guest services.
• Serves as Manager-on-Duty when Park Manager is not available to ensure all operations meet and exceed guidelines.

Qualifications

• Graduate of a college or university with a bachelor's degree.
• Four years of business administration, public administration or management experience.
• Additional education in business administration, public administration or a related field will substitute for the required experience on a year-for-year basis.
• Experience as the general manager or as the food and beverage director of a full-service hotel or resort OR Related experience, which may include serving in hotel management areas, such as: serving as the rooms service manager, front desk manager, housekeeping manager, recreation/activities manager or maintenance manager of a major hotel chain or resort park.
• Designation as a Certified Hotel Administrator will substitute for one year of the education.
• Must be 20 years and one day of age at time of employment.
• Must obtain S.T.A.R. (Server Training in Alcohol Regulations) certification from the Kentucky Department of Alcoholic Beverage Control within six months of employment.

Benefits

• Park Familiarizations
• Employee Discounts
• Training/Career Development Opportunities