Resort Manager- VOPS

Full-time, salaried position at our Villas of Palm Springs resort in Palm Springs, California. Weekend availability is required. Experience working with timeshares and HOA board meetings is preferred. A robust benefits package is available.

About the Role

Functions as the primary strategic business leader with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, and revenue generation while delivering a return on investment. Ensures implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations, increase profit, and grow market share. Holds the property leadership team accountable for strategy execution and guides their individual professional development. The position ensures all operations are leveraged and initiates independent and proactive project completion. Aligns company and property owner objectives to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Actively involved in the local community, building strong relationships with local officials, businesses, and customers. Represents brand values in all leadership actions.

Responsibilities

• Business Strategy Development: Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with brand business strategies; translates global strategic plan into executable property-level plans.
• Business Strategy Execution: Executes business plans to maximize property customer satisfaction, profitability, and market share; ensures alignment of property business plans and employees with brand strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates success of strategies to inform future enhancements; ensures business plans positively impact property performance.
• Talent Management and Organizational Capability: Creates a cohesive and high-performance team by providing specific feedback and holding them accountable; creates learning and development opportunities; executes development plans for direct reports based on strengths, needs, and career aspirations; ensures managers do the same for their teams; identifies resource needs; creates succession plans; actively supports staffing processes; ensures effective work processes, systems, and teamwork.
• Customer and Public Relations Management: Interacts with guests and owners to obtain feedback; utilizes feedback to recognize outstanding employee performance and improve service delivery; emphasizes and holds leadership accountable for addressing service failures and exceeding guest expectations; establishes market presence through community involvement and strategic alliances; anticipates needs of high-profile guests; ensures appropriate publicity for products, services, and events.
• Company/Brand Policy, Procedures, and Standards Compliance: Ensures property compliance with legal, safety, operations, labor, and brand standards; conducts routine and short-notice quality assurance audits; holds employees accountable for regular audits; conducts detailed walk-throughs to ensure maintenance, safety, and guest expectations are met; ensures employees are trained and performing to standard.
• General Property Operations: Oversees and understands operating principles and practices of all brand/property-specific functions (e.g., Front Office Management, Accounting, Housekeeping, Engineering/Maintenance, Human Resources, Legal/Contracting). Travel may be required up to 25% of the time.

Qualifications

• Applied Learning: Seeks and leverages learning opportunities to improve performance of self and/or others.
• Technical Acumen: Utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions.
• Brand Engagement: Knowledge of brand strategies, business plans, brand positioning, and customer psychographics; shares value system and relates to target guest profile.
• General Property Operations: Knowledge of operating principles and practices across all property functions (e.g., Engineering/Maintenance, Event Management, Finance, Human Resources, Legal, Food and Beverage, Guest Services, Sales & Marketing, Security, Retail, Spa, Recreation).
• Business Acumen: Understands and utilizes business information to manage operations and generate solutions to business challenges.
• Applied Business Knowledge: Evaluates market conditions, organizational objectives, and business aspects to diagnose opportunities and threats; anticipates and aligns actions with strategies to drive results.
• Management of Capital Resources: Allocates financial resources appropriately to accomplish work goals; submits expenses according to guidelines; utilizes and maintains equipment, facilities, and materials.
• Administration and Management: Applies business and management information in strategic planning, resource allocation, leadership, and coordination of people and resources.
• Revenue Management: Knowledge of total property revenue management concepts, processes, and strategies (including trends, account management, pricing, and inventory management).

Preferred Qualifications

• Property industry work experience demonstrating progressive career growth and exceptional performance.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, marketing, finance, accounting, or related professional area.
• HOA boards and timeshares experience preferred.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric