Resort Manager

Overview

The Resort Manager works directly with the Managing Director and leads the day-to-day operations of the Kimpton Miralina Resort & Villa's to ensure an exceptional luxury guest experience, effective departmental performance, achievement of financial objectives, and compliance with company standards and applicable requirements. The Resort Manager provides strategic and operational oversight of Rooms, Food and Beverage, and Housekeeping; develops and supports department leaders; strengthens owner and guest relationships.

Responsibilities

• Provide day-to-day leadership and oversight of Rooms, Food and Beverage, and Housekeeping to ensure departments operate effectively, efficiently, and in alignment with resort and company standards.
• Lead, coach, develop, and hold Executive Committee and operational leaders accountable for service delivery, departmental performance, employee engagement, and execution of resort priorities.
• Customarily and regularly direct the work of department leaders and their teams and provide meaningful recommendations regarding hiring, performance management, advancement, discipline, and separation decisions.
• Conduct regular property walks and departmental reviews and coordinate corrective action with the appropriate Executive Committee leader.
• Ensure operational compliance with Highgate standards, brand requirements, health and safety practices, and applicable laws and regulations.
• Serve as the senior resort leader during the Managing Director absence and provide direction during operational incidents, emergencies, and other business-critical situations.
• Support the Managing Director with strategic priorities, projects, assignments, and resort-wide initiatives.

Financial and Business Performance

• Partner with the Managing Director and department leaders to maximize revenue opportunities while maintaining luxury service and operational standards.
• Ensure operational departments adhere to approved budgets, forecasts, financial controls, labor plans, and expense-management expectations.
• Review departmental and resort financial performance, identify variances and opportunities, and direct timely corrective action.
• Ensure financial reviews, forecasts, business plans, and corporate-directed programs are completed accurately and on schedule.

Culture and Team Development

• Engage, motivate, empower, and develop the resort's operational team while leading by example and reinforcing the principles of diversity, equity, and inclusion.
• Promote collaboration and accountability across operating and support departments through strong relationships and open communication.
• Identify leadership development and succession opportunities and support the growth and retention of high-performing employees.
• Reinforce a culture of luxury service, safety, respect, accountability, and continuous improvement.

Qualifications

• Minimum of five (5) years of progressive operations experience within luxury resort properties, including a Rooms Division background.
• Minimum of two (2) years of experience in a comparable senior resort or hotel operations leadership role.
• Demonstrated success developing leaders and teams and achieving luxury service, guest satisfaction, operational, and financial objectives.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Strong working knowledge of resort operations, budgeting, forecasting, profit-and-loss statements, revenue optimization, and expense controls.
• Strong leadership, coaching, communication, presentation, and public-relations skills, with the ability to build high-performing teams and productive stakeholder relationships.
• Passion for luxury hospitality and delivering personalized, refined, and responsive guest service.
• Sound business judgment and the ability to analyze operational and financial information, establish priorities, and make timely decisions.
• Ability to maintain regular attendance and work a flexible schedule, including evenings, weekends, and holidays, based on business and operational needs.

Physical Requirements

• Regularly use a computer and keyboard and communicate effectively through speaking, hearing, reading, and writing.
• Frequently sit, stand, and walk throughout indoor and outdoor resort areas; use hands for grasping and fine manipulation; and reach, bend, crouch, kneel, twist, push, and pull as needed.
• Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally; may occasionally assist with items weighing up to 50 pounds.
• Inspect guest rooms, public areas, food and beverage outlets, back-of-house areas, grounds, and event spaces, with or without reasonable accommodation.