Resort General Manager

About the role

At Breckenridge Grand Vacations, we believe in Sharing Smiles by creating exceptional, lasting memories. As the Resort General Manager, you are the strategic leader and guardian of this mission, entrusted with the complete operational and cultural heartbeat of our premier property. You will be the architect of excellence, directly shaping the guest and owner experience by leading a diverse team across all resort departments.

Key Responsibilities

• Provide strategic leadership and oversee the daily operations of all resort departments: Activities, Engineering, Guest Services (Bell, Front Desk, Parking), Housekeeping, Security, and Spa.
• Directly manage, mentor, and support Operations Managers; provide indirect leadership and guidance to all resort staff.
• Develop, manage, and adhere to annual operating and HOA budgets; perform monthly financial analysis and report on variances.
• Collaborate with the Accounting Department on the Property Reserve Analysis (PRA), and plan, coordinate, and oversee all capital projects, remodels, and replacements.
• Serve as the primary resort representative, attending and presenting at all GL7OA board and finance committee meetings.
• Resolve escalated guest and owner concerns with exceptional service recovery, ensuring complete resolution and follow-up.
• Lead all aspects of human resources for operations staff, including recruitment, hiring, training, performance management, scheduling, and development.
• Ensure comprehensive safety protocols, maintain updated evacuation plans, and conduct regular staff safety meetings and drills.
• Drive guest satisfaction by monitoring feedback (NPS, Owner Surveys), implementing improvements, and meeting service score goals.
• Establish, communicate, and uphold all company policies, procedures, and hospitality standards across the property.
• Foster a positive, collaborative, and high-performance work culture, motivating teams toward shared goals and recognition.
• Maintain expert knowledge of the resort, local area, and industry trends to inform strategic decisions and enhance the guest experience.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or an equivalent combination of education and experience.
• Minimum of 5 years of progressive leadership experience in full-service hotel or resort management.
• Minimum of 5 years of direct supervisory experience, with a proven track record of managing multiple department heads and large, diverse teams.
• Demonstrated expertise in financial management, including budgeting, P&L analysis, forecasting, and cost control.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with the ability to analyze data and create detailed reports.
• Exceptional verbal and written communication skills, with experience presenting complex information to boards, executives, and large groups.
• Valid US driver’s license with an acceptable driving record.
• Proven ability to resolve complex guest and operational issues with empathy, decisiveness, and sound judgment.
• Deep understanding of HOA governance and relations, with experience collaborating with boards and committees.
• Flexibility to work a varied schedule, including weekends, holidays, and extended hours as business demands.

Preferred Qualifications

• Master’s degree in Hospitality Management or Business Administration (MBA).
• 8+ years of resort general management or senior operations leadership experience in a luxury or mountain resort setting.
• Direct experience with property reserve analysis (PRA) and managing multi-million-dollar capital improvement projects.
• Professional certification (e.g., CHA, CHRM, CRME) from the American Hotel & Lodging Association or similar institution.
• Advanced skills in property management systems (PMS), revenue management tools, and other hospitality-specific software.
• Extensive background in labor management, union relations, and implementing staff development programs that improve retention and performance.
• Established network and knowledge of the local community, vendors, and regional tourism market.
• A hands-on leadership style with a visible presence on property and a passion for mentoring and developing future leaders.

About Our Company

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.