Resolutions Specialist II

Requirements

• One year or more of collections, related legal experience and bankruptcies.
• Possess excellent communication and interpersonal skills.
• Bilingual in Spanish is preferred, but not required.
• Ability to demonstrate confidentiality in regards to member accounts and sensitive information.
• High School Graduate or GED.
• Must be bondable.

Essential Functions & Responsibilities

• Contact delinquent accounts by phone and mail; takes appropriate action to resolve the delinquency.
• Prepare and file necessary legal documents.
• Work with retained counsel as needed.
• Analyze financial situation of delinquent borrowers.
• Repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintain accurate files and reports on all collections activity and maintain accurate reporting on credit bureaus.
• Informs Manager of trends in loan underwriting contributing to delinquent/charged-off loans and aids in other assigned tasks.
• Perform other work related duties as assigned.

Knowledge And Skills

• Understand laws and regulations related to collections and bankruptcy.
• Possess good listening and people skills.
• Ability to objectively evaluate a member's situation in relation to the overall needs of the credit union.

Interpersonal Skills

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
• Must be capable of climbing / descending stairs in emergency situation.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
• Must be capable of regular, reliable and timely attendance.

Schedule

• Monday – Friday / 8:30am – 5:30pm

Pay

$19.50-$29.00 per hour DOE QTRLY and Annual incentives if eligible

Benefits

• Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, paid federal holidays, paid time off, flex time and more.