Resolutions Consultant

Duties and Responsibilities

• Interface with insurance adjusters to educate and provide a clear understanding of our report breakdown and defend the technical findings from the assessment.
• Investigate and resolve end-user customer service escalations.
• Communicate with technicians to interpret and explain damage assessments to third parties.
• Examine technician documentation for accuracy and completeness.
• Maintain insurance adjuster relationships and satisfaction to preserve clientele.
• Perform other duties as assigned.

Minimum Qualifications

• You have at least 3 years of experience in a customer service and/or escalations role.
• You have an outstanding customer service demeanor and are experienced in back-end sales.
• You are experienced in presenting and educating clients on technical concepts.
• You have a proven understanding of mechanical and technical functions.
• You have a knack for negotiation.
• You are ambitious and looking to grow yourself as a professional while growing alongside our company.
• You are motivated to expand your knowledge base and love to research on your own.
• You have practice in maintaining a positive attitude in customer service roles.
• You have demonstrated being detailed and efficient in multitasking in a fast-paced environment.
• You pay close attention to detail.
• You set a standard for yourself in being punctual for your scheduled shift.
• You are coachable and open to feedback.
• You are ready to be a sponge to information, learn, and execute.
• You are not afraid to handle frustrated callers with grace.
• You adapt quickly and smoothly to process changes and platform updates.
• You your pride yourself on your reliability, follow through, and teamwork.
• You are able to pass a federal and criminal background check.

Physical Requirements

• Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• Incumbent may encounter frequent interruptions throughout the workday.
• Regularly required to sit, talk, or hear;
• Frequently required to use repetitive hand motion, handle or feel,
• To stand, walk, reach, bend or lift up to 20 pounds.

Awarding Words

Alpine Intel is a leader in the property insurance intelligence industry, offering a remote schedule, competitive compensation package, bonus opportunity, career growth, a diverse and positive work environment, professional development, employee referral bonus, medical, vision, and dental insurance coverage, 401K with match, HSA and HRA (employer contributions), paid parental leave, company-paid life insurance, company-paid short-term and long-term disability, tuition reimbursement, paid time off and holidays.

About the Role

We are currently seeking a Resolutions Consultant to join our growing team in Charlotte, NC. The Resolution Consultant is a position that uses technical knowledge to defend and explain our reports, which insurance carriers, our customers, use to settle their complex and specialty claims.

Benefits

Alpine Intel conducts all of our training in-house so all you have to bring is your technically curious mind and we'll teach you everything else!

Pay

Competitive Compensation Package

Schedule

Remote Schedule

Company

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

Visit Us

To learn more about us visit https://alpineintel.com/.