Residential Youth Program Manager

About the role

Mercy Home for Boys & Girls is dedicated to empowering Youth, fostering hope, and creating brighter futures. We are a Top 100 Places to Work in Chicago and are committed to the growth and well-being of our team.

Responsibilities

• Implement policies and philosophies
• Cultivate a therapeutic safe space for at-risk youth
• Oversee the residential program's atmosphere
• Provide support, training, and performance management for your team
• Ensure education, employment, and treatment goals are managed for each Youth
• Supervise all Program communication
• Supervise Staff and Youth
• Assess Youth's placement and duration of stay
• Use de-escalation and behavior management techniques as outlined in CPI protocol
• Facilitate weekly team meetings and program retreats
• Conduct overnight walkthroughs as assigned
• Participate in school meetings and transportation as needed
• Facilitate treatment planning with outside agencies as required
• Ensure cleanliness of program
• Support the Continuous Quality Improvement process
• Be on call to Program as scheduled

Requirements

• Master’s degree in psychology, social work, counseling or related field
• Bachelor’s degree with at least 3 years of experience in a Mercy Home direct care position
• Experience managing individuals and teams
• Ability to work a minimum of two nights per week, until at least 9:00 p.m.
• On-call Monday- Friday and rotating weekends
• Experience in residential treatment
• Ability to implement policies and procedures
• Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services
• Regular and predictable attendance
• Excellent interpersonal, oral, and written communication skills
• Demonstrated commitment to diversity, equity and inclusion
• Ability to maintain professional demeanor while exercising judgment and discretion in work
• Ability to follow oral and written instructions
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals
• Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs
• Ability to maintain confidentiality
• Ability to attend required Agency trainings (including CPR/First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance
• Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations
• Ability to provide support, professional development and ongoing feedback to team members
• Commitment to the mission, values, and goals of the Agency

Qualifications

• Master’s degree in psychology, social work, counseling or related field
• Bachelor’s degree with at least 3 years of experience in a Mercy Home direct care position
• Experience managing individuals and teams
• Ability to work a minimum of two nights per week, until at least 9:00 p.m.
• On-call Monday- Friday and rotating weekends
• Experience in residential treatment
• Ability to implement policies and procedures
• Possess a valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services
• Regular and predictable attendance
• Excellent interpersonal, oral, and written communication skills
• Demonstrated commitment to diversity, equity and inclusion
• Ability to maintain professional demeanor while exercising judgment and discretion in work
• Ability to follow oral and written instructions
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals
• Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs
• Ability to maintain confidentiality
• Ability to attend required Agency trainings (including CPR/First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance
• Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations
• Ability to provide support, professional development and ongoing feedback to team members
• Commitment to the mission, values, and goals of the Agency

Skills

• De-escalation and behavior management techniques
• Interdisciplinary team approach model
• Residential treatment
• Policy and procedure implementation
• Professional development

Benefits

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home/

Pay

$77,000/year - $78,000/year

Schedule

The schedule is full-time with 2 week nights until 9pm, provide on call support.

Location

Walsh Girls Campus
11600 S. Longwood Dr.
Chicago, IL 60643