Residential Treatment Specialist/ F/T - Swing

About the role

Pioneer Human Services empowers justice‑involved individuals to overcome adversity and reach their full potential. For over 60 years we have served clients with professionalism and empathy, operating 35+ locations across Washington State and providing a chance for change to over 9,500 individuals in 2024.

Responsibilities

• Interpret and explain program and/or unit policy and procedure to each resident as needed.
• Perform and document daily shift activities as required by program policies, contract stipulations and professional standards.
• Supervise and monitor resident movement, activity and rule compliance.
• Assess and respond appropriately to resident behaviors, attitudes and dispositions.
• Implement and assist in planning structured activities for evening and weekend shifts to promote social and independent living skills.
• Provide written documentation of observations for the resident's Individual Treatment Plan and review process.
• Assist residents in meeting health and hygiene needs.
• Provide guidance through the GGI process.
• Fill clothing requests for clients from the clothing bank.
• Manage Sunday visitation: check in visitors, search inventory, observe clients during and after visitation.
• Assess, evaluate and report internal and external facility conditions for safety, sanitation and security concerns.
• Observe clients for atypical behavior or demeanor.
• Maintain a clean, healthy environment, including upkeep of living spaces.
• Request maintenance and household supplies per procedure.
• Complete intake and discharge procedures for all residents upon arrival and exit.
• Conduct program orientations for newly arrived residents.
• Prepare informational, infraction and incident reports as necessary.
• Oversee resident family and sponsor visitations.
• Transport residents to outside activities per program policies and contract stipulations; drive a 15‑passenger van when approved.
• Arrange weekend public or service bus transportation for discharging clients.
• Drop off and pick up clients sent to hospital after regular business hours.
• Attend and participate in department staff meetings as directed.
• Meet with program staff, consultants, volunteers and attend other meetings as directed.
• Conduct ongoing client head counts throughout day and night.
• Engage in clear, consistent, professional communication with residents, staff, service providers and community members.
• Promote and model teamwork and collaboration with co‑workers.
• Report reportable events in the Incident Reporting Software as needed.
• Attend scheduled staff and program meetings and complete required trainings.
• Represent Pioneer Human Services core values with honesty, fairness and professionalism.
• Ensure compliance with Company requirements and the Business Management System.
• Accept mentorship responsibilities for new and support employees.
• Maintain self‑awareness of personal skills and request training or assistance when needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Ability to obtain and maintain a registered Agency Affiliated Counselor (WAC 246-810-015, RCW 18.19.210) within 90 days of hire.
• First Aid/CPR certification within 90 days of hire.
• Proficient written and verbal communication.
• Efficient independent task management with attention to detail.
• Maintain a positive, empathetic, and professional attitude toward clients at all times.

Skills

• Demonstrate competency, good judgment, and self‑control when working with clients.
• Ability to work successfully with the special needs of clients in care.
• Effective communication and problem‑solving skills with clients, internal staff, and community providers.
• Use of standard office furniture and equipment (desk, filing cabinet, laptop, printer, telephone, cellular phone, fax, copier, etc.).
• Ability to use MS Office and other work‑related software.

Pay

New hires for this position typically start between $21.50 and $25.80 hourly (or annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions). Individual compensation will vary within this range based on those factors.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employer‑provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage
• Front‑Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)