Residential Support Specialist Part Time

Job Summary

Provide direction and accountability to those served within our homeless services program providing a safe and secure environment for those in need.

Essential Duties And Responsibilities

• Answering the telephone; providing assistance and information as needed
• Document daily activity in logbook
• Document rule infractions through incident reports
• Cook and serve meals
• Coordinate and offer assistance to volunteers as they serve meals
• Receive and document donations and gifts received
• Maintain volunteer log and paperwork associated with volunteers
• Review log entries since the last time worked for pertinent information
• Attend staff meetings as scheduled
• Determine client eligibility by verifying eligibility list and clearance card
• Conduct intake paperwork on new clients
• Assign clients to an appropriate bed
• Conduct bed checks periodically after curfew
• Check clients in and out of the building
• Pack client belongings
• Ensure the safety of clients
• Enforce program guidelines and policies & procedures
• Contact appropriate agencies when crisis intervention is needed
• Prepare and serve dinner meals when not prepared by volunteer groups
• Prepare and serve breakfast meals when not prepared by volunteer groups
• Ensure the building is clean and sanitary at the end of a shift
• Complete laundry by the end of shift
• Clean restrooms as needed
• Other duties as assigned by the Resident Services Director or Corps Officer

Education

• High School Diploma or equivalent
• Significant experience may be considered in lieu of

Experience

• Experience working with others in a Social Services atmosphere is encouraged

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Ability to establish and implement policies and procedures
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications

Physical Demands/Work Environment

• This position may be required to do light to moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an office environment with a low to moderate noise level.

Reporting Relationships

• This position reports to the Resident Social Services Director
• In context related to this position’s duties, this individual will interact with a wide range of contacts both internal and external.
• In these contacts he/she will act as a representative of The Salvation Army and its mission.

Competencies

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

Performance Measures

• This individual will be evaluated on how effectively the outcomes of this position are achieved.
• Timeliness and accuracy of accomplishing assigned goals will be reviewed.
• An evaluation of how effective service is provided.
• Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.