Residential Support Specialist

About the role

The Residential Support Specialist (Part-Time) is responsible for completing key field and operational tasks to support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience.

Responsibilities

• Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready
• Perform light cleaning tasks as needed to maintain company standards
• Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes
• Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes
• Absorb and address HOA, HUD, city, and other municipal inspections or code violations
• Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field
• Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps
• Support overall market performance by maintaining property standards and readiness
• Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines
• Maintain accurate inspection documentation and reporting standards
• Collaborate with local authorities when necessary and post legal notices in compliance with regulations
• Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed

Additional Responsibilities

• Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members
• Perform additional duties as assigned by the supervisor or leadership team
• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics

• Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets
• Accuracy and quality of inspection reports, measured through audits and compliance checks
• Contribution to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to company standards of safe, clean, and functional
• Maintenance of low move-in maintenance issues, with a target of fewer than 0.5 items per home

Required Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of experience in property management, maintenance, construction, or a related field
• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Analytical thinking and problem-solving ability
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to learn and utilize mobile property inspection software
• Strong attention to detail and ability to manage multiple tasks
• Self-motivated with the ability to work independently and collaboratively

Skills & Competencies

• Strong organizational and time-management skills
• Effective written and verbal communication skills
• Analytical thinking and problem-solving ability
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to learn and utilize mobile property inspection software
• Strong attention to detail and ability to manage multiple tasks
• Self-motivated with the ability to work independently and collaboratively

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Exposure to personal protective equipment (PPE) as required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends