Residential Support Specialist

Duties And Responsibilities

• Manages the front desk and provides direct supervision and assistance to clients, fostering a safe and supportive environment by enforcing shelter rules for clients, monitoring client activities, and providing ongoing support.
• Responsible for providing staff coverage to ensure the safety and security of residents, and the program at all times including responding to crises and facilitating appropriate interventions.
• Affiliate with other staff members to ensure the residents’ needs are met, including providing supportive counseling, life skills training, or transportation as needed.
• Conducts regular internal and external walkthroughs of the entire facility on an hourly schedule or as needed throughout each shift, and promptly reporting any maintenance, health, fire, or safety concerns to ensure a secure, clean and well-maintained shelter environment.
• Documents residents’ behavior and progress in HMIS ensuring accurate, timely and confidential recordkeeping in accordance with program and data quality standards.
• Creates a welcoming, inclusive environment while maintaining the highest professional standards in all interactions and responsibilities.
• Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics.
• Performs other duties as assigned.

Required Skills/Abilities

• Knowledge of current social services, homelessness, housing issues, and methods/approaches to address housing concerns.
• Knowledge or understanding of tenants’ rights and responsibilities as well as “strengths based” case management.
• Ability to communicate clearly and concisely, both orally and in writing.
• Candidate must be able to lift items weighing 10-50 pounds.
• Candidates will be required to pass criminal background checks.
• CPR Certification

Preferred

• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive 15 passenger vans.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at a time.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

About The Organization

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.