Residential Support Specialist

About the role

The Residential Support Specialist (Part-Time) plays a crucial role in ensuring that vacant homes are ready for move-in, maintaining high standards of quality, efficiency, and customer experience. This position supports property readiness through inspections, coordination, and issue resolution.

Responsibilities

• Conduct regular inspections of vacant homes to ensure they are tour-ready and move-in ready.
• Perform light cleaning tasks as needed to maintain company standards.
• Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes.
• Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes.
• Assist with utility inspections and ensure services are appropriately transferred or maintained.
• Verify and address HOA, HUD, city, and other municipal inspections or code violations.
• Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field.
• Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps.
• Support overall market performance by maintaining property standards and readiness.

Qualifications

• Minimum of 2 years of experience in property management, maintenance, construction, or a related field.
• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to learn and utilize mobile property inspection software.
• Strong attention to detail and ability to manage multiple tasks.
• Self-motivated with the ability to work independently and collaboratively.

Skills & Competencies

• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to learn and utilize mobile property inspection software.
• Strong attention to detail and ability to manage multiple tasks.
• Self-motivated with the ability to work independently and collaboratively.

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs.
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance).
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions.
• Ability to work in various positions and access confined or elevated spaces as required.
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets).
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance.
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision.

Why work for Maymont Homes?

• Our mission is to positively impact the lives in the communities we serve.
• We are Certified Great Place to Work®.
• We offer outstanding benefits, including a 5% 401(k) match, wellness credits, and up to 160 hours of PTO annually for full-time employees.
• We provide career growth opportunities and a strong foundation backed by Brookfield Asset Management.
• We are an equal opportunity employer.