Residential Specialist-Homeless Services

About the role

S:US is seeking a Residential Specialist for their families with children shelter located in the Bronx. This position is located at East 178 Stree Bronx, NY 10457. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day, 7 days a week, 365 days a year and at times function independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and the ability to communicate skillfully with empathy and honesty.

Responsibilities

• Provide a warm, compassionate welcome to new shelter residents.
• Promote person-centered services that support residents’ independence.
• Manage primary coverage in the building 24/7/365.
• Function independently using judgement to ensure the safety of residents and the building.

Requirements

• F02 certification (required).
• Security license (required).
• Ability to be flexible with schedule as needed.
• Ability to maintain professional maturity during crisis situations.
• Demonstrated sensitivity and experience with or knowledge of homelessness, substance misuse and harm reduction.
• Experience working with disenfranchised communities, including LGBTQ individuals, HIV/AIDS‑affected persons, the elderly, and individuals with mental health and developmental disabilities.
• Learn and integrate a trauma‑informed, client‑centered approach using an anti‑oppressive lens.
• Use neutral, non‑judgmental language when responding to residents’ needs and requests.

Preferred Qualifications & Skills

• Effective written and oral communication skills.
• Proficiency with computer‑based programs and typing skills.
• Ability to lift up to 15 lbs.
• F80 Basic First Aid and Naloxone certification.
• Valid driver’s license.
• Bilingual communication (preferred).
• Food Handler license (preferred).

Benefits

We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

Pay

Salary: USD $40,000 per year (minimum and maximum).

Schedule

24‑hour, 7‑day‑a‑week, 365‑day‑a‑year coverage required; flexibility to adjust schedule as needed.