Residential Solar Operations Specialist
About the role
As a Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. You will perform operations-related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting the value proposition for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.
Responsibilities
- Work within IGS’s proprietary technology platform, document and contract management, and collaborate with IGS’s Sales and Installation partners to ensure a smoothly operating business.
- Partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
- Respond to and support internal customer service teams to address and resolve any escalated customer-related concerns/inquiries.
- Complete projects for Residential Solar related to process improvements, market research and consumer compliance.
- Develop and leverage user guides and job aids to carry out daily tasks and cross-train other team members.
- Review and audit completed work for accuracy, make corrections when necessary, and timely report status to management.
- Accomplish team goals, operate with integrity, and help shape IGS Solar into a world-class solar company.
- Perform other responsibilities and projects as assigned.
Required Skills
- Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
- Great attitude and positive outlook in dealing with any customer
- Basic Microsoft Excel, PowerPoint, Word skills
- Ability to learn new technology platforms (partner portals, reporting portals, etc.)
- Ability to adapt, evolve and thrive in an ever-changing environment
- Ability to learn a variety of IT applications and learn our business’s processes
- Exceptional organizational skills and document management skills with an acute attention to detail
- Positive attitude, self-motivated, strong analytical skills, results oriented, driven
Minimum Education and Experience
- 1–3 years previous customer service experience
- Energy experience a plus
- Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
- Bilingual (Spanish) is preferred
Work Authorization
Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Pay
Salary range: $45,870.00 – $73,390.00 (base pay only; incentive earnings such as commissions or bonuses are not included). This role is also eligible for an annual incentive plan based on company performance.
How We Support Your Wellbeing
- Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.