Residential Shift Supervisor

Overview

Location: Spanish Fork, UT (on-site)

Hourly Pay Rate: $21.00 - $23.00 an hour

Schedule: Tues/Thurs/Sat | 2:00pm-11:00pm; Wed 9:00am-1:00pm; Every other Sunday as needed. Additional shifts available to support full-time scheduling.

Are you passionate about making a difference in the lives of adolescent girls? Are you studying or have a background in psychology, social work, behavioral science, or a related field? Join New Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation. New Haven serves adolescent girls (ages 13–18) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Lead with Purpose: Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Strategic Delegation: Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Talent Onboarding: Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Thorough Orientation: Guide new hires through a structured, checklist-based on-shift orientation.
• Continuous Development: Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Performance Oversight: Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Accountability & Discipline: Address performance issues professionally using structured disciplinary protocols.
• Clear Communication: Share key shift updates during handoffs to maintain continuity and transparency.
• Team Representation: Advocate for your shift during interdisciplinary Treatment Team meetings.
• Safety Leadership: Conduct quarterly safety drills and model best practices to maintain a secure environment.

Qualifications

• Meets Core Requirements: Must be 21+, hold a high school diploma (or equivalent), a valid driver's license with a clean record, and pass a Utah State background check.
• Committed and Prepared: Willing to commit for a minimum of 8 months and obtain a Food Handler's Permit before starting.
• Policy-Savvy: Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Student-Centered Knowledge: Understands student challenges, behavioral disorders, and medication protocols.
• Leadership-Driven: Leads by example with strong teaching, motivational, and team-building skills.
• Professional Collaboration: Works effectively with interdisciplinary teams including therapists and nurses.
• Calm Under Pressure: Skilled in communication, prioritization, and safely managing crisis situations when needed.

Benefits

• Access to professional growth using our cutting-edge strategies and trainings with our exceptional leaders.
• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life's challenges.