Residential Services Supervisor - Cadence

About the Role

Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit. For 75 years, we have acquired, developed, built, and managed luxury apartment communities in highly desirable locations throughout the United States. We are driven by our Mission and Core Values and believe that our most valuable asset is our team. Simpson Housing is committed to be a trusted leader in the multifamily industry. Our mission is to provide an exceptional employee experience, award-winning customer service, long-term value to our investors, and enhance our local communities.

Responsibilities

As a key member of our property operations team at Cadence Cool Springs Apartment Homes (a premier class A 252-unit garden-style community located in the Cool Springs neighborhood – Franklin, TN), you will be responsible for:

• Responding to residential complaints and concerns in a timely and professional manner
• Following up with residents on maintenance requests within 24 to 48 hours
• Maintaining a professional, friendly atmosphere in the office and public access areas
• Completing, coordinating, and tracking progress of all work order requests
• Greeting current and potential residents and assist with questions or refer to the appropriate staff member
• Following up on service requests to ensure satisfaction
• Providing clerical support such as maintaining filing system, entering data into MRI system, ordering office supplies and refreshments
• Calling move-ins shortly after the move in for an introduction and to ensure residents' satisfaction
• Taking and processing all pest control requests, and communicating pest control spraying to residents
• Pulling and logging keys for pest control servicemen
• Sharing ideas for improving resident satisfaction with the Community Manager
• Ensuring guest suite is ready for visitors
• Booking guest suites
• Overseeing monthly reporting for Ops meeting
• Reviewing lease renewals
• Following up with Resident Services Reps and meeting with Community Manager weekly to discuss outstanding items
• Managing the entire renewal process and generating monthly status reports for Community Manager
• Maintaining a positive work environment by acting and communicating in a manner so that you can get along with co-workers, residents, customers, vendors, and management

Qualifications

• 2+ years of customer service experience (real estate, retail, hotel/hospitality, etc.)
• Strong customer service orientation and presentation skills
• Working experience with MS Office Suite (Word, Excel, PowerPoint)
• Previous leasing experience is a plus but not a requirement

Benefits

• Career apparel stipend
• Substantial discount on rent (certain restrictions apply)
• Highly competitive compensation
• Health, dental, and vision insurance
• Flexible spending accounts
• Life and AD&D insurance
• Disability insurance
• 401(k) plan with company match
• Generous paid time off (PTO) program for full-time employees
• Additional paid days off: 9 holidays, 2 floating holidays, and 2 designated wellness days
• Education reimbursement

Pay

$20.26 - $22.62 per hour. Actual pay may vary dependent upon certain factors such as related job experience, education, training, professional/industry certifications, etc.

Schedule

Full-time, Monday to Friday, Day shift