Residential Services Staff

FLSA Status: Non-Exempt

Pay

• Mon – Fri: $17.50 per hour
• Sat – Sun: $21.50 per hour

Schedule

• Sat - Sun: 3:30 PM - 12:00 AM
• Sat – Sun: 12:00 AM - 8:30 AM
• Mon - Fri: 3:30 PM – 12:00 AM
• Mon – Fri: 12:00 AM - 8:30 AM

About the Role

Residential Services Staff are responsible for assisting guests and other staff and maintaining the quality of daily activities and services at Path of Life Ministries sites.

Responsibilities

• Maintain the quality of daily activities and services at job site:
  • Interact with Guests, Staff, Volunteers, and Visitors according to POLM Policy.
  • Ensure excellent delivery of quality care and service in every aspect of the job.
  • Report ideas, observations, and concerns regarding the quality of service and performance of general operations and subordinate interns in writing to supervisor.
  • Report all incidents to supervisor and follow supervisor’s direction.
• Monitoring within and around the premises:
  • Monitor shelter guests while they are in the building and on POLM property to ensure they are safe, feel welcomed, and are following all POLM shelter agreement standards.
  • Monitor and assist subordinate Interns as directed by supervisors with daily shelter functions, ensuring they are well informed of job requirements and performance expectations.
  • Report all concerns and activities to supervisor in writing.
• Assist with food service:
  • Help prepare meals for guests.
  • Give assistance and direction to guests and volunteers to maintain high-quality food service according to POLM Standards.
• Monitor and report on the condition of the site and assist with general maintenance and janitorial duties:
  • Report any observed concerns, repair needs, recommended improvements, and supply needs to supervisor (emergencies handled immediately, all others handled according to report procedure).
  • Work with supervisor to resolve general maintenance and/or repair issues.
  • Maintain the cleanliness, order, and hygiene of the facility.
• Help create and maintain a safe, encouraging, and positive atmosphere within the program:
  • Interact with guests, staff, interns, and volunteers in a manner reflective of Path of Life Ministries core values and standards.
  • Use every situation as an opportunity to encourage and build up others.
  • Smile and maintain a positive attitude.
  • Report all safety concerns immediately to supervisor and work with supervisor to resolve.
• Guest relations:
  • Process intakes including security screening and paperwork for returning and emergency guests.
  • Provide excellent customer service to guests by attending to their needs while in the facility (e.g., food service, clean-up, linen distribution, hygiene needs).
  • Provide and assist shelter guests with grievance forms per POLM Policy.
  • Complete compliance reports as needed per POLM Policy.
• Visitor and volunteer relations:
  • Ensure high-quality customer service for every visitor and volunteer that arrives at the building.
  • Ensure proper documentation of all volunteer hours, visitor information, and donations according to POLM policy and procedure.
  • Assist and direct volunteers as needed.
• Daily operational duties as requested and assigned:
  • Ensure dorm areas are not left unmonitored for more than 20 minutes in any hour when shelter guests are in the building.
  • When leaving the dorm, dining area, or immediate program area, inform other staff and let them know your location to ensure safe coverage.
  • Answer and take phone messages as requested by your supervisor.
  • Know all safety drills, emergency numbers, and POLM numbers in case of emergencies.
  • Be proficient in the program offerings of POLM and provide accurate and timely information when asked; direct inquiries to your supervisor when in doubt.
  • Respond to all communications provided verbally, in memos, and/or e-mails daily.
  • Treat all staff, shelter guests, and volunteers in a warm, friendly, and professional manner.
  • Perform data input/sign-in procedures as directed by supervisor.
  • Attend meetings that relate to job responsibility or as requested by management.
  • Other duties as assigned.

Requirements

• Employment eligibility verification.
• Successful completion of background screening.
• Must have or obtain a Riverside County Food Handlers Card.
• Must have or obtain slip-resistant shoes.
• Must be able to work weekends and holidays as assigned.

Preferred Qualifications

• CPR certification.
• Knowledge of:
  • Housing-First Principles
  • Shelter Diversion
  • Trauma-Informed Care
  • Customer Service
  • Motivational Interviewing
  • Ethics, Professionalism, and Boundaries
• Computer literacy.

Physical Requirements

• Participate in the cleaning and inventory stocking of the shelters, as well as food service.
• Carrying supplies is often required.
• Standing for long periods of time.
• Carrying/lifting up to 50 lbs.
• Bending down and lifting is occasionally required.
• Exposure to some unavoidable communal living illnesses.